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Originele vacaturetekst

Lead Portfolio & Program Management - Customer Fulfillment PMO (f/m/d)

As Lead Portfolio & Program Management, you will be part of the Customer Fulfillment PMO team. You will help manage the Customer Fulfillment portfolio and have end-to-end responsibility for several of the Customer Fulfillment programs. You will drive high-impact initiatives within Customer Fulfillment that require collaboration across the entire business unit and the wider Zalando organization. Joining a young team gives you the opportunity to shape our way of working.

  • Improve our business unit’s portfolio and program management processes, ensuring operational excellence
  • Work with senior stakeholders to translate the business unit strategy into a portfolio of programs and initiatives and connecting with the value of the teams
  • Safeguard the overall quality of the program. You push your portfolio and program to success with a collaborative and solution oriented mindset
  • Manage interdependencies and coordination across programs to safeguard overall progress and quality
  • Drive the progress and delivery of the programs in collaboration with executive leadership
  • Ensure transparency around program status and effectively aligning all stakeholders with a strong focus on facilitating collaboration, contingency planning and decision-making
  • A highly motivated team leader, and an expert in managing priorities and escalations with team members, teams and stakeholders. You have at least 3 years of experience in being a people leader in dynamic environments and have a clear focus on growing people via mentoring, coaching and transferring expertise
  • 7+ years experience in portfolio or program management and/or project management proficiency, ideally proven by obtaining a widely-recognized certification such as PRINCE2 or PMP
  • Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization
  • Ability to make courageous recommendations and decisions to drive significant organizational change
  • Good mixture of stability in methodologies, solution-oriented flexibility and willingness of going new and creative ways. You reflect regularly on your own work and share feedback in a constructive way
  • Proactive and action-oriented team player, highly organized, self-directed and motivated, with a passion to help junior team members develop
  • Experience in leading large cross-functional project teams and/or small teams
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests andlanguages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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