Jobs in Norwich

Our client, an expanding and progressive dealership are looking to recruit an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

Overview of role:

The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities of the Service Advisor

· Deliver exceptional customer service by understanding customer needs and expectations.

· Manage service appointment scheduling and vehicle check-in processes effectively.

· Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.

· Handle customer inquiries and provide expert advice on service and repair options.

· Ensure all documentation is complete and accurate, and maintain customer records meticulously.

Ideal Candidate Profile

We are searching for a candidate who has:

Proven experience in a service advisor role within a busy, fast-paced automotive department

Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments

Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers

Proficiency in using CRM and service management software

A proactive approach to problem-solving and a keen attention to detail

Dedication to maintaining high standards of customer satisfaction and service excellence

Benefits

Salary £28000 per annum - £35,000 OTE

Company Salary Sacrifice Pension Scheme

Employee Discounts

Additional Holiday entitlement with length of service

Excellent progression opportunities