Location: Wigston, Leicester
Hours: Monday–Friday, 9:00am–5:00pm – 35 hours per week
Hybrid: 3 days in the office / 2 days working from home
Contract: Temporary – 12 Week Assignment
Full-Time
We’re looking for an organised and professional Complaints Administrator to join a busy customer-focused team in Wigston on an initial 12-week temporary assignment.
This is primarily a written complaints and queries role, dealing with inbound emails and taking ownership of each query through investigation to resolution.
You’ll review the information provided, establish what has happened and produce a clear, professional and accurate formal response.
What You’ll Be Doing
* Managing inbound customer complaints and queries via email
* Reviewing and understanding the issues raised
* Investigating each case and gathering relevant information
* Liaising with internal departments to establish the facts
* Producing clear and professional formal written responses
* Keeping customers updated where further investigation is required
* Managing your own caseload and working to required timescales
* Maintaining accurate records of correspondence and outcomes
* Escalating more complex cases where appropriate
* Providing general administrative support to the wider team
What We’re Looking For
You don’t necessarily need to have worked specifically as a Complaints Administrator. We’re interested in candidates from complaints, administration, customer service, legal administration, case management, insurance, financial services, housing or similar customer-focused environments.
You’ll need:
* Excellent written English and communication skills
* Strong attention to detail
* Good investigation and problem-solving skills
* Previous administration or customer service experience
* Confidence dealing with sensitive or challenging queries
* Ability to gather information and establish the facts
* Strong organisation and time-management skills
* A professional approach to written correspondence
* Good IT and Microsoft Office skills
* Availability to commit to the full 12-week assignment
This would be a great temporary opportunity for someone who enjoys investigating problems, getting to the bottom of customer queries and producing well-written responses.
Monday–Friday | 9:00am–5:00pm | 35 hours per week | 12-week temporary assignment | Hybrid working – 3 days in Wigston and 2 days from home
Salary description
£12.71 - £12.71 per hour