If you are from a tour operator or travel agent with great customer service skills seeking a rewarding career with a forward thinking travel company this is the role for you.
Customer Service Travel Consultant Duties
* Amending travel bookings and managing or responding to special requests.
* Responding to customer enquiries by email and telephone.
* Proactively handling customer requests and resolving any customer issues that may arise.
* Responding to customer reviews and addressing any issues raised.
* Translating accomodation descriptions, website content and marketing materials from English into their native language.
* Undertaking other reasonable duties as required to support the proper performance of the role.
Customer Service Travel Consultant – Essential Requirements:
* Previous experience within the travel industry is essential, living within easy reach of the office.
* Fluency in French or Dutch would be highly desirable, although this is not mandatory.
* Excellent customer service and communication skills.
* The ability to work independently, proactively resolve issues and manage customer requests effectively.
Customer Service Travel Consultant – Benefits
* Career growth
* Supportive team
* Full or Part Time Hours – 20-37.5 hours per week
* Holiday perks
* Workplace pension.
* Company laptop provided.
* Office or hybrid working
Salary description
£31000.00 - £32000.00 per year