We're looking for an experienced Income Officer to join a Housing Association on an initial contract, with potential opportunities for extension or a permanent position.
🔹 1 x Income Officer
Responsibilities include:
* Managing rent accounts and monitoring rent arrears.
* Contacting tenants to discuss outstanding balances and agree repayment plans.
* Taking proactive steps to prevent and reduce rent arrears.
* Supporting tenants experiencing financial difficulties and helping them access relevant support.
* Negotiating affordable repayment arrangements and monitoring progress.
* Working closely with housing management and tenancy sustainment teams.
* Maintaining accurate records and ensuring cases are managed effectively.
Essential experience: Previous experience in income management, rent arrears recovery or housing-related services is essential. We're looking for someone with excellent communication and negotiation skills who can manage a caseload effectively, handle sensitive situations confidently and support vulnerable tenants.
📍 Location & Contract Details
* Location: Manchester
* Role: Income Officer
* Contract: Interim contract, with potential extension or temp-to-perm opportunities
* Working pattern: Monday–Friday
* Workplace: Remote / home-based, One day a month office preference.
We're looking for a proactive, resilient and compassionate housing professional who can balance effective income recovery with a customer-focused approach, helping tenants sustain their tenancies while supporting the Housing Association to minimise rent arrears.
📩 Interested? Get in touch to find out more and apply
Salary description
£20.00 - £25.00 per hour