Hours: Monday to Friday, 8:30am to 5:00pm
Salary: £29,000 per annum
KPI Recruiting are seeking an organised Service & Reactive Coordinator to join one of our clients in Warrington on a full-time, permanent basis, coordinating service visits, reactive call-outs and engineer schedules while ensuring excellent customer service.
You will be…
Creating PPM jobs, managing reactive call-outs, scheduling visits and preparing quotes
Coordinating engineers and subcontractors, ensuring work meets agreed SLAs
Updating customers on job progress, quotes, parts and lead times
Handling customer calls, emails and queries professionally
Managing parts, stock orders and subcontractor bookings
Preparing health and safety paperwork, including RAMS and permits to work
Updating CRM systems, spreadsheets and customer portals
Processing job sheets, certificates, costs and invoices
Providing administrative support to the Key Account Manager and wider team
You will have…
Previous experience in administration, coordination or a busy office environment
Fire and security industry experience, or similar (desirable)
Strong organisational skills and attention to detail
Excellent communication and customer service skills
Good IT skills, including Microsoft Office and Excel
The ability to prioritise workloads and work independently or within a team
A proactive attitude and a professional approach to problem-solving
What's on offer?
£29,000 per annum
26 days holiday plus bank holidays
Monday to Friday working hours
Opportunities for career progression within the fire and security department
APPLY NOW!
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
INDCOM
Salary description
£29000.00 - £29000.00 per year