Red Recruitment is recruiting a Customer Service Advisor to join our client in Banbury on a temporary-to-permanent basis.
You'll be supporting patients throughout their healthcare journey, handling enquiries, arranging appointments and providing clear information and reassurance over the telephone.
This is a fantastic opportunity for a compassionate and confident communicator who enjoys helping people and delivering excellent customer service. No clinical experience is required, and an immediate start is available.
Package for a Customer Service Advisor:
Salary: £12.71 per hour
Hours: Monday to Friday, 9am-5.30pm
Contract: Temporary to permanent
Location: Banbury, office-based
Immediate start available
No clinical experience required
Key Responsibilities of a Customer Service Advisor:
Handling inbound and outbound calls with patients in a friendly, professional and compassionate manner
Supporting patients with appointment bookings, changes, referrals and general enquiries
Providing clear information about appointments, treatment and aftercare
Helping patients understand the next steps in their care and providing reassurance where needed
Responding to queries about clinics and patient services
Liaising with clinical and administrative teams when further support is required
Keeping patient information and records accurate and up to date
Following processes carefully and maintaining patient confidentiality
Ensuring every patient receives a positive, supportive and professional experience
Key Skills and Experience of a Customer Service Advisor:
Previous experience in customer service, contact centres, administration or a patient-facing role
Excellent telephone and communication skills, with a caring and empathetic approach
Patience and confidence speaking with people from a wide range of backgrounds, including vulnerable or nervous patients
Strong attention to detail and good administration skills
Confidence using computer systems and updating records accurately
The ability to remain calm and professional during sensitive or emotional conversations
A positive attitude, willingness to learn and the ability to work effectively within a busy team
Experience in healthcare, optical services, medical administration or patient services is beneficial but not essential
If you are interested in this position and have the relevant skills and experience, please apply now!
Red Recruitment (Business)
Salary description
£12.71 - £12.71 per hour