Location: Central London
Salary: £28,980 per annum + Quarterly Bonus
Role Type: Full-Time, Permanent
Working Pattern: 5 days across the week, including weekend availability
Reporting To: Store Manager
Urgent Vacancy – Immediate Interviews Available
An exciting opportunity has arisen for an Assistant Manager to join a well-established self-storage operation in Croydon London. This is a hands-on, customer-focused role where you will support the Store Manager in driving sales, maximising occupancy, delivering excellent service and ensuring the store runs smoothly and efficiently.
This is an urgent vacancy, so early applications are strongly encouraged.
About the Role
The store is the operational heart of the business. As Assistant Manager, you will work closely with the Store Manager to achieve sales and profit targets while ensuring every customer receives a consistently high standard of service.
You will also contribute to the presentation, cleanliness and overall effectiveness of the store. When the Store Manager is absent, you will take overall responsibility for the day-to-day running of the store.
Key Responsibilities
Support the achievement of the store’s financial, sales and occupancy targets
Identify and recommend opportunities to increase occupancy and revenue
Handle sales enquiries professionally by telephone and face to face, converting enquiries into bookings wherever possible
Deliver excellent customer service and respond effectively to a diverse range of customer needs
Supervise, support and motivate Customer Service Assistants, leading by example
Take responsibility for the store in the Store Manager’s absence, including reporting financial and operational information to the Regional Manager
Maintain a clean, safe, well-presented store at all times
Ensure Health & Safety procedures are followed for the benefit of customers and colleagues
What We Are Looking For
Confidence engaging with customers face to face and over the telephone
Excellent listening skills and a genuine customer-service focus
Attention to detail and the ability to work within procedures
A proactive, self-disciplined approach with the ability to work independently
Experience supervising or motivating a small team, ideally leading by example
Confidence taking responsibility for store operations in the Manager’s absence
Comfortable working alone at times, as well as within a small team
A commercial mindset with an interest in sales, occupancy and revenue performance
Flexibility to work 5 days across the week, including weekends where required
Full product and service knowledge will be developed through induction and probation
What’s on Offer
Permanent, full-time position
Competitive salary of £28,980 per annum
Quarterly bonus
5-day working week across a 7-day operation
The opportunity to develop into a senior operational role
A varied role combining sales, customer service, team leadership and store operations
The chance to make a real impact within a busy Croydon Area
How to Apply
If you are an ambitious, customer-focused professional looking for your next step into store management, we would love to hear from you.
Apply now with your CV. Due to the urgent nature of this vacancy, suitable candidates will be contacted promptly for interview
Salary description
£28980.00 - £28980.00 per year