Technical Engineer

Technical Engineer

German market support | UK based with international travel

Start date: As soon as possible

The opportunity

An international manufacturer of technology for the public transport sector is seeking an experienced Technical Engineer to support its German customers and regional office. Based at the company’s UK head office in South East England, the role offers the opportunity to join a collaborative technical team during a period of growth, technological development and organisational change.

You will manage several projects and customer enquiries simultaneously, combining practical technical support with data management, clear communication and a flexible approach to problem solving. Improving processes and maintaining customer satisfaction will be central to the role.

Role scope

Reporting to technical management in the UK and sales management in Germany, or a designated intermediary, you will work closely with sales, development, production, technical and customer support colleagues. The role primarily supports Germany, with occasional support for other international offices and customers as required.

Regular visits to the German office and customer sites will be required, alongside visits to original equipment manufacturers globally. International travel and possible night work form part of the role.

Key responsibilities

·       Provide first-line technical support by telephone and email, both from the office and while working off site, resolving hardware and software enquiries from German customers.

·       Support projects from initial consultation through to implementation, working with integrators to define protocols, specify suitable hardware and deploy software on vehicles.

·       Assist with the maintenance and support of existing hardware and software, and manage several projects at the same time.

·       Assess customer sites, recommend improvements and carry out equipment installations or retrofits in Germany when required.

·       Create databases and media content for customers and agents using on-board equipment.

·       Work with third-party suppliers to integrate on-board systems and provide technical training to customers and colleagues.

·       Produce technical documentation for future reference and work closely with customers to meet their requirements within agreed timescales.

·       Collaborate with colleagues to achieve company objectives and undertake other reasonable duties requested by the department manager.

Essential skills and experience

·       Degree-level education or equivalent in electronics or a related discipline.

·       Degree-level education or equivalent in software or a related discipline.

·       Knowledge of programming languages such as Python, Lua, C, C++ or .NET.

·       Experience setting up and diagnosing Ethernet networking protocols.

·       Fluent German and English, with excellent written and verbal communication skills.

·       Proficiency in Windows and the Microsoft Office suite.

·       Strong attention to detail, practical and methodical prioritisation, and excellent planning and organisational skills.

·       Ability to multitask under pressure while maintaining high standards of professionalism and a positive work ethic.

·       A proactive, flexible approach to problem solving and the ability to work effectively within a team.

·       Self-discipline and flexibility in day-to-day duties and training.

·       A full EU driving licence or equivalent, and willingness to travel globally as required.

Desirable skills and experience

·       Knowledge of serial communications standards and protocols, including IBIS, RS232 and RS485.

·       Knowledge of Linux systems.

·       Experience in electrical and electronic system design, including circuit diagrams and wiring.

·       Previous customer-facing technical support experience.

·       Experience in public transport and/or manufacturing.

·       Experience working within cross-functional teams.

·       Advanced Microsoft Office skills and the ability to learn new systems efficiently.

·       Strong planning skills, initiative and a willingness to take a hands-on approach.

·       Additional foreign language skills.

Salary and benefits

·       Competitive salary and a discretionary company performance bonus.

·       25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.

·       Private medical insurance and a 6% employer pension contribution.

·       Employee assistance programme and enhanced family leave.

·       Long-service recognition scheme, company events and subsidised refreshments.

To find out more, please contact your recruitment consultant with your CV and details of your qualifications, experience and availability