Administration Officer

Administration Officer
Location: London (Wandsworth) SW15 - Fully office based

If you're someone who thrives on organised, people-focused work-and you're at your best when accuracy and customer care matter-this is a brilliant opportunity. Our Client is hiring for a reputed client looking for two Admin Officers to support court administration, help move cases forward, and deliver a "right first time" service to court users and colleagues.

What you'll be doing:
* Prepare papers and files for court, tribunals, hearings and meetings
* Produce court/tribunal documents and draft standard letters and correspondence using guidelines
* Create and update records on internal systems, including data input and general filing/photocopying
* Support daily court operations, including clerking civil and family courts, tribunals and hearings (ensuring materials are up to date)
* Provide reception/counter support-welcoming court users, handling face-to-face, written and telephone enquiries
* Call people into court/hearings in priority order, liaise with Court Clerks/Legal Advisers and coordinate with the Witness Service as required
* Keep parties informed about changes (such as courtrooms and hearing times)
* Assist with arranging and supporting hearings, including preparing rooms and clearing down at the end of the day
* Support proceedings logistics-collecting/delivering files and bundles to judiciary and clerks, escorting court users in and out, swearing oaths
* Use video-link systems to navigate hearings onsite and remotely, where required
* Work to throughput and accuracy targets, helping maintain quality standards and compliance
* Undertake checks and verification against criteria/procedures, including interpreting information on a court file
* Contribute to continuous improvement-exercising discretion and initiative within systems and processes (SOPS)

What you'll bring:
* Strong administration skills with a careful, accuracy-first approach
* Confident customer service mindset, with the ability to stay calm and helpful in busy environments
* Clear communication skills for face-to-face, telephone and written enquiries
* The ability to follow guidelines and instructions while using discretion to keep cases moving
* Comfort working to workload targets, meeting quality standards and supporting team throughput
* A flexible, team-oriented attitude-supporting colleagues and judiciary both in and out of court/hearing times
* Willingness to support efficient court operations, including basic calculations and preparing straightforward statistical/financial information (where required)
* Professional conduct and empathy when assisting members of the public attending hearings

Additional information:
* Working pattern: 37 hours per week, Monday to Friday, 9am-5pm
* Onsite parking available
* Assignment length: until 31/12/2026 (possibility of extension: YES)
* Pay: £13.36 for the first 12 weeks, then £15.59 afterwards
* The role is fully office based

If you're ready to bring structure, accuracy and genuine customer care to a role that makes a real difference to the day-to-day running of the courts, we'd love to hear from you. Apply now for this Admin Officer position and take the next step in your HMCTS administrative career.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group