Service Coordinator (UPS)

Job Title: Service Coordinator (UPS)
Location: Dundee
Salary: Competitive
Job type: Full Time - Permanent. Mon-Thurs 8.30am-16.50pm & Friday 8.30am-15.10pm.
We want all our colleagues to grow and build careers with Dale. We invest in our people for the future.
Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves.
No two days are the same and variety is a key part of life for our team at Dale. There's always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.
Why you're our kind of person:
We are looking for people who take pride in doing things properly and are motivated by delivering the right outcomes for our customers. We operate in a fast-paced, agile environment, with a strong focus on continuous improvement and never settling for "good enough." This is an exciting time to join the energy industry. Our ambitious growth plans present a genuine opportunity to contribute, develop, and make a meaningful impact within the business. While we work hard to deliver for our customers, the scale of what we do means your efforts will be visible and valued. If you are customer-focused, forward-thinking, and motivated to make a difference, you'll feel at home as part of our team.
The Role:
As a Service Coordinator, you will be responsible for supporting the planning, coordination, and successful close-out of work carried out by our team of field-based UPS Service Engineers.
Your day-to-day duties will include the preparation, dispatch, tracking, and return of service equipment and parts, ensuring all activities are completed on time and that customers receive a high-quality, reliable service without delay.
You will also be responsible for gathering post-work reports and ensuring all invoicing requirements are accurately passed to the billing team.
Full on-the-job training will be provided by your line manager and colleagues to support you in the role.
What you'll do:
* Deliver a consistently professional service to all customers, both internal and external.
* Communicate clearly and effectively with colleagues to support the smooth coordination of work.
* Support forecasting activities and the scheduling of both planned and reactive works.
* Collate and control documentation required for contract delivery, including RAMS, site inductions, timesheets, and service reports.
* Review, resolve, and close customer queries, including billing matters and Purchase Order amendments.
* Ensure accurate job costing and effective control of billing activities.
* Manage and monitor work in progress to ensure timely completion and visibility.
* Support the control of test equipment, including tracking movements, preparation prior to works, and checks following completion.
* Coordinate the delivery and return of service equipment and parts.
* Ensure all work-related information is accurately captured within work management systems in line with company requirements.
* Work collaboratively with other teams and departments to support wider business objectives.
* Undertake any other reasonable duties as directed by your line manager.
* Always maintain a professional appearance and manner, in line with client and company expectations, and promote a positive image of the company.
* Attend required training sessions and scheduled meetings at company offices in Scotland and Scarborough.
What good looks like:
* Seamless: You'll provide high quality solutions to our customers
* Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.
* Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done.
Our values:
* Do the right thing.
* Be the difference.
* Love our customers.
* Never settle.
* Look forward.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, , Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role