Commercial Account Handler

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position.
Commercial Account Handler
Salary: £30,000–£35,000 per annum, depending on experience
Location: Fully Remote / Home-Based
Contract: Full-Time, Permanent
Holiday: 25 days plus UK Bank Holidays
The Role
Our client is a growing commercial insurance brokerage looking to recruit an experienced Commercial Account Handler to join their business on a fully remote basis.
You will manage a portfolio of commercial clients, overseeing renewals, mid-term adjustments and day-to-day enquiries while working directly with insurers and underwriters to secure appropriate cover.
Alongside account management, you will play an important role in developing the business by identifying opportunities to win new clients, cross-sell additional insurance products and strengthen existing relationships to support renewals and client retention.
Working closely with the Commercial Director, you will receive support as you become familiar with the portfolio and processes, with the opportunity to develop greater autonomy and responsibility as the business grows.
Key Responsibilities
Manage a portfolio of commercial insurance clients, providing a high standard of service and acting as their main point of contact.
Manage the full renewal process, from client reviews and gathering information through to quotations, placement and policy inception.
Handle mid-term adjustments, policy amendments and day-to-day client enquiries.
Review clients’ changing business activities and risk exposures, identifying potential gaps in cover or areas of underinsurance.
Obtain, negotiate and compare quotations from insurers, reviewing premiums, cover levels, limits, excesses, endorsements and policy conditions.
Prepare underwriting submissions and liaise directly with insurers and underwriters.
Handle new business enquiries from initial fact-find through to placement.
Identify opportunities to win new clients, cross-sell additional cover and develop existing accounts to support business growth and retention.
Maintain accurate client records, renewal diaries and policy documentation.
Work in accordance with FCA requirements and relevant compliance procedures.
About the Business
Our client provides commercial insurance advice to businesses across a range of sectors, with access to a broad UK insurance market.
The portfolio includes:
Commercial Combined
Employers’, Public and Products Liability
Property Owners
Professional Indemnity
Directors’ and Officers’ Insurance
Cyber Insurance
Contractors and Construction
Commercial Motor and Fleet
Business Interruption and other specialist commercial risks
You will not need to be an expert in every class of business, but you should have a sound grounding in commercial insurance, the ability to assess different risks and the judgement to recognise when additional technical support is required.
About You
You will have recent experience within a commercial insurance broking environment and be confident dealing directly with clients and insurers.
Ideally, you will have:
At least three years’ commercial insurance broking or account handling experience.
Experience managing commercial renewals, mid-term adjustments and client servicing.
Knowledge of a range of commercial insurance products and the placement process.
Experience obtaining quotations and negotiating with insurers and underwriters.
The ability to review policy cover and terms, rather than focusing on premium alone.
Strong communication, organisation and diary management skills.
The ability to manage your workload independently and take ownership of client matters.
A client-focused, commercially minded approach with strong attention to detail.
The confidence to identify business development opportunities, including new client wins, cross-selling and supporting renewals and retention.
Experience within an insurance network or Appointed Representative environment would be advantageous but is not essential.
Systems and Qualifications
Acturis experience would be beneficial, although training can be provided.
Familiarity with insurer extranets and commercial insurance trading platforms is desirable.
Cert CII, or progress towards professional insurance qualifications, would be advantageous.
Support is available for relevant qualifications and continued professional development.
What’s on Offer?
£30,000–£35,000 basic salary, depending on experience.
Uncapped commission on qualifying personally generated new business.
Annual discretionary performance bonus of up to 5% of basic salary.
25 days’ annual leave plus UK Bank Holidays.
Fully remote, home-based working.
Workplace pension.
Support towards professional qualifications and ongoing development.
Direct access to the Commercial Director and a broad range of UK insurance markets.
The opportunity to take ownership of a varied commercial client portfolio and help shape the growth of an expanding brokerage.
Career Development
This is an opportunity to join a growing business at an early stage, with scope to develop into senior account handling, broking, account executive responsibilities, managing larger and more complex clients, developing insurer relationships or future team leadership as the business expands.
If you have commercial insurance account handling experience and are looking for a fully remote role offering variety, autonomy, uncapped commission potential and long-term career development, we would be keen to hear from you.
To apply, please submit your CV for consideration