Are you ready to turn major client relationships into outstanding commercial success?
Overview of the Account Director:
What if your next role gave you the opportunity to take ownership of strategic client accounts, shape long-term growth strategies, influence senior decision-makers and make a measurable impact on business performance — all while working fully remotely?
We're looking for an ambitious, commercially driven Account Director who knows how to build powerful client relationships, unlock untapped revenue opportunities and turn customer partnerships into long-term, profitable growth.
This is an opportunity for an accomplished account leader who combines strategic thinking with commercial sharpness, thrives on accountability and understands that exceptional account management is about far more than keeping clients happy. It's about making them more successful, strengthening partnerships and creating new opportunities for growth.
If you're someone who sees potential where others see routine, takes ownership rather than waiting for direction, and has the confidence to influence at board level, this could be the opportunity you've been waiting for.
The opportunity: Make your impact count
You'll take ownership of a portfolio of strategic client accounts, with responsibility for financial performance, customer satisfaction, retention and growth.
You'll become the senior relationship lead for your clients, developing trusted partnerships with executive stakeholders while identifying opportunities to expand services, strengthen commercial agreements and deliver greater value.
You'll also play a pivotal role in helping clients embrace the next generation of digital communications, supporting the transition from traditional print-based solutions towards innovative digital platforms and SaaS-based services.
This isn't a role for someone who simply manages the status quo. It's for someone who challenges it, spots opportunities and turns ambition into measurable results.
What you'll be responsible for
Deliver monthly, quarterly and annual financial targets.
Identify opportunities to increase revenue, improve margins and strengthen profitability.
Protect contractual commercials and ensure all legitimate additional charges are identified and recovered.
Maintain accurate forecasts and take proactive action to address financial risks.
Oversee billing accuracy, aged debt and commercial compliance.
Develop clear, structured account development plans for every strategic client.
Identify and convert upselling and cross-selling opportunities.
Build a robust pipeline of future growth opportunities, supported by disciplined forecasting.
Lead contract renewals, securing profitable agreements that support long-term partnerships.
Identify opportunities to expand the scope of services and introduce new digital solutions.
Build multi-year strategies that align customer objectives with commercial growth.
Build influential relationships with senior executives and operational stakeholders.
Lead strategic account reviews and operational performance meetings.
Monitor customer satisfaction, service performance and agreed KPIs.
Take ownership of escalations, ensuring problems are resolved quickly and effectively.
Champion the client's interests internally, influencing decisions across Operations, Finance, Digital and Product.
Proactively identify service improvements that strengthen customer loyalty and deliver measurable value.
Identify opportunities to migrate clients away from traditional solutions towards digital and SaaS-based models.
Work collaboratively with Digital and Technical teams to develop compelling transformation roadmaps.
Help clients understand the commercial and operational benefits of adopting new solutions.
Turn emerging opportunities into practical plans that deliver value for both the client and the business.
Monitor contractual service levels, operational KPIs and account performance.
Identify inefficiencies and lead cross-functional improvement initiatives.
Ensure complaints and service issues are properly managed through to resolution.
Use data and insight to identify trends, prioritise actions and make better commercial decisions.
Share best practice and contribute to the wider commercial team's success.
What will make you successful?
* Senior account management experience: A proven track record of managing and developing complex, high-value client accounts.
* Commercial and financial expertise: Strong understanding of P&L performance, revenue growth, gross margins, service costs and commercial contracts.
* A growth mindset: Evidence of identifying and converting upselling, cross-selling and account expansion opportunities.
* Strategic relationship skills: The confidence to build credibility with senior stakeholders and influence decision makers at executive level.
* Forecasting discipline: Experience developing account plans, managing growth pipelines and producing accurate commercial forecasts.
* Customer leadership: A commitment to outstanding service, client retention and continuous improvement.
* Digital awareness: An understanding of digital communications, technology-enabled services or SaaS solutions, with the ability to communicate their value to customers.
* Collaborative leadership: The ability to bring together operational, financial, technical and commercial teams to deliver results.
* Analytical thinking: Confidence using data, KPIs and performance insights to make informed decisions.
* Resilience and drive: The ability to prioritise effectively, take ownership and maintain momentum across a demanding portfolio
Salary description
£80000.00 - £105000.00 per year