General Manager

GENERAL MANAGER – THE MARKET TAP
The Market Tap in Pocklington is looking for a General Manager to lead our fantastic team in running a vibrant and welcoming taproom!
Job Purpose
Ensure that the venue is operating effectively and efficiently, with all employees doing their required duties
Key responsibilities and accountabilities
* Oversee resourcing
* Work on planning and implementing strategies to attract customers
* Monitor the rotas to ensure adequate resource is allocated, and where over resourced highlight with Operations Manager
* Overseeing the running of the shifts making sure the best quality of service is available to the customer
* Track the progress of weekly, monthly, quarterly and annual objectives
* Ensure stock that is delivered is utilised following the guidance of the Operations Manager
* Discuss evaluation of employee performance and identify hiring and training needs
* Supervise and motivate staff to perform their best, coach and support the team
* Monitor retail operating costs, budgets and resources
* Support implementation of training programs and techniques to help develop the team
* Communicate with various areas of the business
* Analyse consumer behaviour and adjust product positioning
* Handle complaints from customers
* Research emerging products and use information to discuss with the Director of Bar operations and the Operation Manager.
* Create reports & analyse and interpret retail data like revenues, expenses and competition
* Work closely with Kitchen Supervisor the in-house food vendor
* Conduct regular audits and deep cleans to ensure the bar is clean and well set up, functional and presentable
* Make sure all employees adhere to company’s policies and guidelines
* Act as our venue representative and set an example for our staff
* Oversee the overall functioning of the venue and highlight where needs flexing/adjusting
* Monitor posts on social media about the venue to generate business and a following
* Keep up to date with licensing legislation and ensure employees are following (including challenge 25 policy), taking overall responsibility for the premises
* Ensure cellar is maintained with a high standard of hygiene
* Proactive stance on health and safety in the workplace, ensuring all is in line with health and safety standards
* Ensure the monitoring and managing of losses and employee performance to drive profitability
* Highlight any issues with equipment or beer to Operations Manager
* Ensure all events in the venues are co-ordinated and everybody is aware
* Ensure waste remains at a minimum on all stock and any issues highlight with Operations Manager
* Ensure any maintenance issues are reported immediately
Requirements and skills
* Proven experience in management in hospitality or similar position
* Experience with recruiting and performance evaluation processes
* Customer service experience
* Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics
* Leadership and organisational abilities
* Communication skills
* Problem-solving attitude
* Flexibility to work in shifts
Contract: 40 hours/week
Pay: £28,500.00-£30,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee assistance programme
* Employee discount
* On-site parking
Ability to commute/relocate:
* Pocklington YO42 2AS: reliably commute or plan to relocate before starting work (required)
Experience:
* Hospitality management: 2 years (required)
Licence/Certification:
* Personal Licence (preferred)