Rate - £550 (A day)
Location - London (Hybrid)
Duration - 6 Months (Initially)
IR35 - Inside (Must use an umbrella company)
Running our IT production services and supporting the software development life cycle.
As the senior application support engineer, you'll take ownership of our applications including Clipper and Microsoft Dynamics CRM (our case handling systems), Kofax (our scanning solution), Microsoft SharePoint (for our electronic case file handling) and FOS Messaging (our message based enterprise bus).
You'll manage the change pipeline, constantly striving to improve the throughput whilst balancing the risk to our live operational systems. You'll design, build and provide support to the back-end of our applications, maximising their uptime, ensuring efficient use of resources whilst mitigating risks and containing issues.
You will be a subject matter expert for all operational aspects of our case handling systems, lead and coach other members of the team and share your expertise with others within IT.
you're accountable for…
deploying a variety of IT solutions to a range of environments - you'll be scripting and automating our processes
making decisions and balancing the risk with successfully deploying changes, and deciding on the best course of action in resolving technical problems
conducting technical troubleshooting activities in a range of systems and technologies
growing the team's capability through new working practices, introducing new tools and processes - and coaching your colleagues
ensuring the smooth running of our applications across a range of servers and environments
liaising with technical experts on issues that may arise - you'll be escalating tasks to the relevant colleagues in IT, and communicating about technical problems and possible solutions
updating the release manager and other stakeholders with the technical progress on projects
updating the service desk and Supportworks with details on how we've gone about dealing with support calls and building a sharable knowledgebase
improving the change pipeline including the full continuous delivery (CD) and continuous change (CC) processes, ensuring everything is as efficient as possibly
planning for the future from capacity to stability to continuously improving methods to automate, ensure consistency and improve the up-time of our systems - you'll be planning a work schedule up to around four months ahead
maintaining collaborative working relationships with suppliers and colleagues in infrastructure, software development and projects
delivering on your own objectives in line with our values - and working collectively with the IT team to contribute to our commitments as a whole
making sure we're delivering a fair and efficient service, that reflects the diversity of our customers and our people, through everything we do
your experience includes…
having solid technical experience in a development and operational environment using Microsoft tools
programming in languages such as C# and scripting with powershell
having experience building CC and CD using tools such as Microsoft Visual Studio Team System, Team City and Octopus
having strong testing knowledge and approaches from automated testing, test-driven development to testing non-functional requirements and operational acceptance
working within Agile teams with Scrum and Kanban approaches
being a role model and developing other colleagues' capabilities through coaching
having an indepth knowledge of SQL or Microsoft SQL Server would be desirable
being able to effectively deploy and support .NET applications would be desirable
having in-depth knowledge of web hosting, load balancing and networking
having some knowledge of Microsoft Dynamics CRM and how to support it effectively would be desirable
having strong attention to detail, being thorough and methodical in your approach
having strong organisational and planning skills - you'll be working in a structured way to make sure your deadlines are met
being a fast learner who's able to quickly grasp new IT concepts and be accountable for them
having good communication skills - you'll be explaining technical concepts and issues to a variety of colleagues
having a strong customer service ethic and being able to keep internal customers happy
having experience of working in an IT team that's supporting a virtualised technical on premise environment would be desirable
having experience of Azure and other cloud platforms and a range XaaS's with integration with on premise solutions would be desirable
Salary description
£525.00 - £550.00 per day