Graduate Social Value, Community Engagement & Marketing Coordinator
£30,000 per annum
Permanent Position
Based in Waltham Cross
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Working for an Established Property Maintenance Contractor
You will be working for an established maintenance contractor with extensive experience delivering projects and maintenance support to local authorities and housing associations.
Position Good to Knows
Excellent opportunity for a graduate or junior professional looking to develop their career.
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Varied position combining Social Value, Community Engagement, Resident Liaison and Marketing
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Working within the social housing and property maintenance sectors
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Opportunity to help shape and develop a relatively new position within the business
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Working closely with senior management, operational teams, residents and clients
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Previous experience in social housing, construction, community engagement marketing would be advantageous but not essential
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Ideal for an enthusiastic, creative and proactive individual who enjoys variety and taking ownership of projects
The Opportunity
ITS Property Maintenance are recruiting on behalf of an established and growing property maintenance contractor based in North London, who are looking to appoint a Social Value, Community Engagement & Marketing Coordinator.
This is an exciting opportunity for a recent graduate or someone in the early stages of their career who is looking to gain valuable experience across several areas of a successful property maintenance business.
The position combines Social Value, Resident Engagement and Marketing & Communications, helping the business strengthen relationships with residents, clients and local communities while developing its wider marketing presence.
As this is a developing role, the successful candidate will have the opportunity to contribute ideas, introduce initiatives and help shape how these functions operate within the business.
We are not necessarily looking for someone with years of experience in all these areas. More importantly, we are looking for someone with enthusiasm, excellent communication skills, creativity and the confidence to get involved.
Key Responsibilities
Social Value & Community Engagement
Support the development and delivery of social value initiatives across the company's contracts
Build positive relationships with local communities, schools, colleges, charities and employment organisations
Help organise community projects, volunteering activities, educational workshops and local engagement events
Promote apprenticeships, work experience placements and local employment opportunities
Monitor and record social value activities, achievements and outcomes
Help produce case studies and reports demonstrating the positive impact of community initiatives
Marketing, Social Media & Communications
Help develop and manage the company's social media presence, particularly LinkedIn, Facebook and Instagram
Create engaging content promoting completed projects, company achievements, community initiatives and business updates
Assist with maintaining and updating the company website
Produce marketing materials, company presentations, newsletters, project case studies and promotional content
Work with operational teams to capture project photographs, before-and-after images and success stories
Support the development of a consistent and professional company brand
Monitor social media engagement and digital marketing performance
Resident Liaison & Customer Engagement
Support communication between residents, clients and operational teams during planned and reactive maintenance works
Help keep residents informed of upcoming works, appointments, project timescales and progress
Build positive relationships with residents, housing officers and client representatives.
Assist with resident enquiries, concerns and feedback
Support resident satisfaction surveys, consultations and community meetings
Help identify residents requiring additional support during maintenance and refurbishment works
Assist operational teams in maintaining high standards of customer care
Business Development & Client Support
Support senior management with company presentations, marketing literature and client communications
Assist with social value information, case studies and community engagement proposals for tenders and bids
Help showcase successful contracts, completed projects and company achievements.
Attend community events, client meetings and networking opportunities where appropriate
Gather testimonials, photographs and project information to support future business opportunities
Administration, Reporting & Performance
Maintain accurate records of social value initiatives, resident engagement activities and marketing campaigns
Assist with monthly performance reports for management and clients
Monitor resident satisfaction, customer feedback and social media engagement
Help maintain project trackers, databases and supporting evidence
Work with different departments to ensure activities and deadlines are managed effectively
Essential Skills & Attributes
Excellent communication and interpersonal skills
Confident building relationships with colleagues, residents, clients and community organisations
Strong organisational skills with the ability to manage several activities and priorities
Good written English and the ability to produce professional communications and reports
Competent using Microsoft Office and familiar with social media platforms
Comfortable working with information, spreadsheets and performance data
Creative, enthusiastic and willing to contribute ideas
Proactive attitude with a genuine willingness to learn and develop
An interest in social housing, construction, property services or community engagement
Desirable Skills & Experience
Degree in Marketing, Communications, Business, Social Sciences, Community Development or a related subject
Previous experience or exposure to social housing, construction or property maintenance
Resident Liaison Officer or customer engagement experience
Social Value or community engagement experience
Marketing, social media or digital content creation experience
Knowledge of housing associations and local authority contracts
Experience supporting bids, tenders or client presentations
Familiarity with Canva, Adobe Creative Suite or similar design platforms
Full UK Driving Licence
The Ideal Candidate
We are looking for someone who is enthusiastic, personable, organised and keen to build a successful career
You might be a recent graduate looking for your first professional opportunity, or someone with a little experience in marketing, customer engagement, community projects or the property sector who is ready for their next challenge
You should be comfortable communicating with different people, confident using digital platforms and willing to get involved in a variety of tasks
This is not a position where you will be doing the same thing every day. One day you could be creating marketing content or visiting a completed refurbishment project, while another could involve supporting a community initiative, attending a resident meeting or preparing information for a client presentation
For the right individual, this represents an excellent opportunity to develop a broad range of skills, take on increasing responsibility and become an important part of a growing business
Next Steps
If you feel you meet the criteria for this role apply now. Following your application, the role and responsibilities will be discussed with you in more detail.
ITS Property Maintenance are acting as an employment agency for this vacancy
ITS Property Maintenance specialise in working within the social housing sector where we work with: ✅ Housing Association ✅ Local Authority ✅ Direct Labour Organisation ✅ Maintenance Contractors ✅ Estates Department ✅ FM Contractors. Providing ✅Maintenance Trades and Labour Operatives ✅Operational Management Staff ✅Customer and Delivery Support Professionals
Salary description
£30000.00 - £30000.00 per year