Senior Service Advisor

Senior Service Advisor
Coulsdon (Croydon)
£45,000 - £50,000 OTE per annum

Please note: To avoid disappointment, we can only consider applications from candidates who have a minimum of 2 years' current Service Advisor experience within a Franchised Car Dealership.
About the Role
We are seeking an experienced and customer-focused Senior Service Advisor to join a well-established franchised car dealership in the Coulsdon area. This is an excellent opportunity for someone looking to take the next step in their automotive career within a supportive and professional environment.
As the face of the service department, you will act as the key link between customers and the workshop, ensuring a seamless and high-quality service experience from start to finish.
What We Offer

Competitive salary with realistic OTE of £45,000 - £50,000
Industry-leading benefits package
Access to Perks at Work discounts
Ongoing training and structured career development programmes
Clear progression opportunities within a stable and growing business
Key Responsibilities

Deliver exceptional customer service at all stages of the service journey
Meet and greet customers, accurately identifying their vehicle requirements
Schedule bookings via phone, online systems, and in-person enquiries
Provide clear and accurate cost estimates and service recommendations
Keep customers regularly updated on vehicle progress and timelines
Liaise closely with workshop technicians to ensure efficient workflow
Ensure vehicles are completed on time and to a high standard
Build long-term relationships to encourage repeat business
About You

Minimum of 2 years' recent experience as a Vehicle Service Advisor
Strong understanding of the EVHC (Electronic Vehicle Health Check) process
Excellent communication and interpersonal skills
Highly organised with the ability to manage multiple tasks efficiently
Passionate about delivering outstanding customer service
Stable work history (no more than 3 employers in the last 6 years preferred)
Why Join Us?
With a strong focus on employee development and long-term career progression, this role offers not just a job, but a genuine career path within the automotive industry. You'll be part of a team that values professionalism, teamwork, and delivering exceptional service.
Apply now to take the next step in your career as a Senior Service Advisor.
Candidates must be eligible to work in the UK without restriction.
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Performance Resourcing is a specialist automotive recruitment company, working with dealerships and automotive businesses throughout the UK