Workshop Operations Manager

Workshop Operations Manager
£53,000- £59, 500 + Excellent Benefits
Location: Heathrow Airport – Airside & Landside
Working Pattern: 4 on / 4 off, 6:00am–6:00pm
Workshop Operations Manager The Opportunity
We are seeking an experienced Workshop Operations Manager to oversee the day-to-day operation of a busy workshop at Heathrow Airport, covering both airside and landside activities.
This is an excellent opportunity for a hands-on operational leader with a strong mechanical understanding and proven people-management experience. You will be responsible for leading a team of 20 workshop staff, including technicians, ensuring safe and efficient workshop operations, maintaining vehicle availability and delivering high standards of customer service, quality and performance.
Reporting to the Operations Manager, you will work closely with the Workshop Operations Manager on the alternate shift to ensure consistent service delivery and effective operational handovers.
Workshop Operations Manager Key Responsibilities
* Oversee and lead a team of 20 workshop staff, including technicians, managing performance, attendance, training and development.
* Manage daily workshop operations, including planned vehicle servicing, preventative maintenance, inspections and repairs.
* Plan workloads, allocate resources and ensure the workshop meets operational priorities and customer requirements.
* Monitor vehicle availability, maintenance backlogs, work in progress and workshop productivity.
* Ensure compliance with health and safety requirements, airport procedures, quality standards and safe working practices.
* Maintain effective working relationships with customers, fleet coordinators, suppliers and internal stakeholders.
* Monitor performance against agreed KPIs, SLAs, productivity, cost and service targets.
* Use operational systems and reporting tools to monitor performance and identify opportunities for continuous improvement.
* Ensure accurate maintenance records and work orders, including use of SAP where required.
* Support incident investigations, audits and corrective actions, maintaining a safe, organised and efficient workshop.
Workshop Operations Manager Essential Requirements
* Minimum 2-3 years’ management or supervisory experience.
* Experience leading a workshop, engineering, automotive, fleet maintenance or similar operational team.
* Proven ability to manage and motivate a team, ideally in a sizeable operational environment.
* Sound mechanical knowledge or a relevant technical background.
* Experience managing workloads, resources, productivity and operational priorities.
* Good understanding of health and safety and safe working practices.
* Strong communication, organisation, problem-solving and decision-making skills.
* A customer-focused approach and the ability to work effectively under pressure.
Desirable
* Automotive, mechanical engineering or heavy-vehicle experience.
* Experience within an airport, aviation support or other safety-critical environment.
* Knowledge of SAP and Power BI.
* IOSH/NEBOSH, CPC, PSV or relevant heavy-vehicle qualifications.
* Existing airport security pass, or the ability to meet airport pass requirements.
Workshop Operations Manager Working Pattern
* 4 days on / 4 days off
* 6:00am–6:00pm
* Heathrow Airport – airside and landside
Apply Now
If you have the mechanical knowledge, leadership experience and operational management skills to lead a team of 20 workshop staff and drive performance in a busy environment, we would like to hear from you