Duty Manager

Job Title: Duty Manager

Location: Heathrow

Shift Pattern: 4 on / 4 off Days

Salary: £DOE

About Your New Company:

My client, a market leading company who have been in business for over 35 years, are looking for a Duty Manager to join their team in Heathrow.

Main Purpose Of The Role:

Responsible for overseeing workshop operations, ensuring vehicles and equipment are maintained safely, efficiently, and in line with service schedules and contractual targets. Manage daily resources, workload planning, productivity, compliance, and customer service standards. Lead and support the team through performance management, training, communication, and continuous improvement initiatives.

Key Responsibilities Of The Duty Manager:

Manage day-to-day workshop operations
Ensure fleet vehicles are serviced, repaired, and available to required standards
Prioritise workload to meet operational demands and service level agreements
Lead teams to achieve productivity, quality, and safety targets
Maintain accurate work orders, records, and compliance documentation
Build strong relationships with customers, suppliers, and internal departments
Investigate incidents, carry out audits, and promote a strong safety culture
Manage staffing, attendance, performance, and development reviews
Control costs, reduce third-party dependency, and improve efficiency
Deputise for the Operations Manager when requiredSkills & Experience Required For The Duty Manager Role:

Previous management or supervisory experience in workshop, fleet, or transport operations
Strong leadership and people management skills
Understanding of health & safety regulations
Good mechanical knowledge or background
Knowledge of workshop systems, SAP, or similar systems desirable
Excellent communication, organisation, and problem-solving skills
Ability to work under pressure in a fast-paced operational environmentDesirable Qualifications:

Motor mechanics – LGV & heavy vehicles
IOSH/NEBOSH
CPC
PSV licenseWhat Is On Offer:

6% employer pension contribution
3x salary Life Assurance
Private Medical coverage for you and family
Employee Assistance Programme (EAP)How To Apply
Interested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on (phone number removed)
Reference: INDMM