Are you a people person who loves solving problems and making customers feel valued?
At Selective Marketplace Ltd, home to the much-loved Wrap London and Poetry Fashion brands, we’re looking for a talented and enthusiastic Customer Success Specialist to join our friendly in-house team in Leicester.
This is a full-time, evening role—perfect for someone who enjoys a lively, engaging work environment and takes pride in delivering exceptional service.
Why You’ll Love Working Here
We’ve built a company culture that values teamwork, creativity, and care—for our people and our customers. Here’s what we offer:
Competitive salary (£24,000–£25,350 DOE)
Secure, long-term role in a welcoming and supportive environment
Company pension
Employee discount on our stunning collections
Cycle to Work scheme
Free on-site parking
Regular company events and celebrations
Key Responsibilities of the Customer Success Specialist:
As part of our vibrant Customer Success Team, you’ll be the voice of our brands—helping customers across the UK, US, and Germany enjoy a seamless shopping experience.
You’ll:
Respond quickly and thoughtfully to customer enquiries via email, chat, phone, and social media.
Liaise with colleagues and managers to deliver the best possible solutions.
Create and maintain new customer accounts, ensuring everything runs smoothly.
Follow up on queries to make sure every customer feels heard and supported.
Represent the personality and tone of Wrap London and Poetry Fashion—two brands that our customers truly love.
What You’ll Bring:
Exceptional customer service and communication skills—both written and verbal.
A genuine passion for helping people and creating positive experiences.
A confident phone manner and the ability to stay calm under pressure.
A collaborative, can-do attitude and willingness to go the extra mile.
Fluent English (additional languages such as German are a bonus!).
Please note:
Due to the location of our Leicester office and the working hours of this role (finishing at 10:30 PM), there is no access to public transport after 10 PM. Therefore, having your own transport—for example, a driver’s licence and vehicle—is strongly recommended. Remote work is not available for this position.
UK work authorisation is required.
Ready to Join Us?
If you’re ready to make a real impact, grow your skills, and be part of a brand customers adore — click APPLY to send us your CV today
Salary description
£24000.00 - £26000.00 per year