Senior Manager - Operational Resilience Consulting

Financial Services | London | Hybrid
Lead complex operational resilience engagements for major Financial Services clients.

A leading global consultancy is looking for a Senior Manager to join its growing Financial Services resilience practice in London.This is a senior, client-facing consulting role supporting some of the UK's largest banks, insurers and financial institutions. You will lead complex engagements, advise C-suite executives and boards, and help clients respond to evolving regulatory expectations and major operational, technology and third-party risks.

Alongside delivering high-profile work, you will develop senior client relationships, contribute to account growth and help shape new resilience propositions. A strong background within a recognised consultancy or professional services firm is therefore important.

The role

You will:

Lead complex operational resilience and crisis management engagements across Financial Services
Advise senior executives and boards on resilience strategy, regulation and investment
Design and deliver large-scale resilience transformation programmes
Lead scenario testing, simulations and crisis exercises
Assess technology, cloud, third-party and operational resilience
Support clients with crisis and incident management frameworks
Manage engagement scope, budgets, contracts, delivery risk and project teams
Build trusted relationships across a portfolio of major Financial Services clients
Identify opportunities to expand accounts and develop new client relationships
Lead proposals, business development and go-to-market activity
Develop new services and propositions, including technology and AI-enabled solutions
Coach and develop consultants across the wider practiceExample engagements

Your work could include:

Designing and implementing operational resilience transformation programmes
Helping Financial Services organisations meet UK and international regulatory requirements
Mapping important business services, critical dependencies and vulnerabilities
Reviewing impact tolerances and resilience frameworks
Assessing technology, cloud and third-party resilience
Designing crisis and incident management capabilities
Leading executive simulations and severe-but-plausible scenario exercises
Supporting operational readiness for major technology implementations, acquisitions and product launches
Conducting post-incident reviews following significant disruption or crisis eventsWhat we're looking for

You will bring:

Significant operational resilience and business continuity experience within Financial Services
A strong background in consulting, advisory or professional services
Experience leading complex client engagements and multidisciplinary delivery teams
Strong knowledge of Financial Services regulation and evolving resilience expectations
The credibility to advise and influence C-suite executives, boards and senior risk leaders
Commercial experience growing accounts, developing client relationships and securing new work
Experience managing engagement budgets, contracts, resources and delivery risk
The ability to understand complex operating models and dependencies across people, processes, technology and third parties
Strong communication, presentation and business writing skillsYour experience is likely to cover several of the following:

Operational resilience
Business continuity
Technology and digital resilience
Third-party resilience
Cloud resilience
IT service continuity and disaster recovery
Crisis and incident management
Contingency planning
Scenario testing and simulation
Operational risk
Enterprise risk managementThe opportunity

You will join one of the UK's largest and fastest-growing resilience consulting teams, working on strategically important programmes for major Financial Services organisations.The position offers genuine influence over client strategy, delivery and commercial growth, with the opportunity to develop new propositions, build senior market relationships and strengthen your profile as a leader in operational resilience.Location: London, with hybrid working and travel to client sites when required.

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