£24,479
Southend
Permanent
Full-Time
We are looking for an Estate Assistant – Cleaning to deliver scheduled and responsive cleaning services across communal, internal and external estate areas, ensuring clean, safe and well-maintained environments for our customers. As this is a mobile role covering multiple sites, you will need to be able to drive and travel between locations to deliver cleaning services as required.
What you'll be doing
* Deliver scheduled cleaning services to the agreed specification and service standards across communal, internal and external estate areas, creating clean, safe and well-maintained environments that customers are proud to live in.
* Undertake routine and responsive cleaning and clearance, including spillages, sharps, anti-social behaviour (ASB) waste, litter, leaves, dog fouling and debris; empty litter and dog-waste bins; and clean and disinfect refuse areas and pest-related contamination such as pigeon guano, disposing of waste correctly.
* Provide first-class customer service as an Estuary ambassador: engage with local customers, act as a first point of contact, address estate queries, concerns and complaints promptly, support complaint prevention, signpost customers, record actions and report unresolved matters to the line manager.
* Remove bulk waste from communal areas to designated collection points and, where fly-tipping occurs, inspect and investigate the waste to identify those responsible.
* Complete and record daily estate inspections, checking service delivery, internal and external areas, pathways, roadways and car parks; identify health and safety concerns, repairs, fly-tipping and evidence of ASB; and take remedial action or make areas safe where possible.
What we are looking for
* Demonstratable knowledge of COSHH
* Knowledge of Health and safety Legislation and PPE
* Ability to demonstrate practical experience in the use of a wide range of powered equipment with the ability to train as and when required.
* Excellent time management skills/techniques to maximise service efficiency.
* IT skills and experience of using email and MS Teams
Please note the office expectancy of this role is as follows: full time on site.
Benefits
* The salary for this post will be £24,479 Per Annum.
* Learning and development opportunities
* Healthcare cash plan
* Robust employee reward and recognition programme
* Free and confidential Employee Assistance Programme
* Volunteering programme
* Competitive pension scheme
* 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
* 35 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment
Salary description
£24479.00 - £24479.00 per year