Working Pattern: Working in shifts between hours of 7am-8pm Monday to Friday with occasional Saturday 8am-1pm
Job responsibilities
To manage the daily workload of the Direct Maintenance Technicians with a view to maximise the efficiency of the Reactive Repairs & Maintenance service and provide key management information to facilitate accurate forecasts and the planning of activities to internal stakeholders using the appropriate information systems. Assist in the delivery of a right first-time service, ensure Technicians have sufficient time on site to deliver a first-time fix. Maintain customer focus and contribute to delivering the highest level of service possible.
The post holder will have an opportunity to play a part in delivering a high-impact service to our residents
Your impact in the role:
Responsible for co-ordinating the planning and scheduling of the Direct Maintenance Technicians within reactive repairs across the organisations Estate
Manage Technicians diaries and timetables to ensure that jobs are completed in a timely manner
Log data and notes on the computer system to ensure smooth handover and communication
Monitoring of emails , escalating issues to Team Leader and ensure that maintenance issues are resolved in line with service level agreements.What you'll bring:
Previous planning/scheduling experience
Ability to work under pressure in an ever changing environment and be able to adapt and prioritise
Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.
Clear ability to communicate both verbally and written.
IT literate ability to use MS Office packages and have excellent administration skillsShould your skills match the above please send through your updated CV.
Eden Brown is acting as an Employment Business in relation to this vacancy
Salary description
£18.90 - £18.90 per hour