You’ll join a busy Compliance and Property Team, giving admin support to the Compliance Manager and Property Coordinator. Your work will help make sure every property used for residents meets statutory compliance and health and safety requirements.
What you’ll be doing
Logging repairs reported by support staff and residents, raising work orders and following them through to completion
Liaising with repairs and compliance contractors, and chasing compliance documents, completed work orders, overdue jobs and invoices
Checking and verifying documents before approving them or escalating them where needed
Asking contractors for updated compliance certificates before they expire, and urgently following up any that have lapsed
Keeping records accurate and up to date on internal systems, including CAFM and databases
Supporting the onboarding and offboarding of properties so they stay compliant with H&S legislation and government guidance
Managing key coordination across the property portfolio and acting as the central point of contact for keys
Following access processes, including issuing, recording and keeping appointment letters
Creating contracts, SLAs and other required documents for service users and providers
Spotting non-compliance and giving providers support and guidance to resolve it
Producing accurate management information and performance reports on time
Handling enquiries from the local council, residents, staff and providers in person, by phone and by email
Supporting the scheduling of inspectors’ calendars
Working with the Quality Assurance, Benefits and Contract Performance teams as needed
Reviewing contractor compliance and acting where standards or contract terms aren’t being met
Taking appropriate action on building notices, planning applications and housing standards referrals
What we’re looking for
Previous experience in an admin role, ideally in compliance, property, housing or facilities management
Confidence using IT systems such as Excel, Word, CAFM systems and databases
Strong organisational skills and a flexible approach to work
Excellent communication skills, with the confidence to chase contractors and handle queries professionally
High attention to detail and accuracy when checking documents and records
A proactive problem-solver who understands how issues affect the wider operation
Ability to work to targets and SLAs as part of a high-performing team
Knowledge of property compliance or H&S legislation (desirable)
Why apply?
Rewarding work in an organisation that supports people to live independently
Stable office-based hours with no weekends
A collaborative team focused on continuous improvement
Opportunities for training and professional development
Salary description
£12.71 - £13.50 per hour