Lead Generation Team Manager

Lead Generation Team Manager

Manchester City Centre

Full-Time | + Guaranteed Bonus

Time Recruitment Solutions are proud to be the preferred recruitment partner for an established and rapidly growing legal services organisation in Manchester City Centre.

Due to continued growth and investment, we are recruiting for an experienced Lead Generation Team Manager to lead a high-performing team responsible for generating and qualifying new business opportunities.

This is an excellent opportunity for a strong people manager with experience in lead generation, contact centre operations, sales management, and housing disrepair claims who is looking to join a progressive organisation that genuinely invests in its people.

The Role

As Lead Generation Team Manager, you'll be responsible for overseeing a team of advisors, driving performance, developing talent, and ensuring the highest standards of customer engagement and lead quality.

You'll also be instrumental in building and maintaining relationships with external lead providers while supporting the wider operational success of the business.

Key Responsibilities

Lead, motivate and develop a team of 10+ Lead Generation Advisors.
Manage team performance against KPIs, targets and service level agreements.
Deliver regular coaching, training and performance reviews.
Build and maintain strong relationships with external lead generation partners.
Analyse performance data and identify opportunities to improve conversion rates and efficiencies.
Support recruitment, onboarding and ongoing development of new team members.
Allocate workloads and manage resources across the department.
Work closely with internal departments to ensure the smooth progression of qualified enquiries.
Support senior management and deputise when required.
Drive a positive, high-performance culture focused on quality and customer outcomes.
What We're Looking For

Essential Experience

Previous experience managing a lead generation, telesales, customer acquisition, claims handling or contact centre team.
Strong leadership and people management skills.
Experience operating within a KPI-driven environment.
Ability to coach and develop high-performing teams.
Excellent communication and stakeholder management skills.
Strong reporting and analytical capabilities.
Highly Desirable

Experience within Housing Disrepair, Legal Services or Claims Management.
Previous exposure to managing third-party lead providers.
Experience using CRM or case management systems such as Proclaim.
Personal Attributes

Organised and detail orientated.
Confident communicator at all levels.
Commercially focused and results driven.
Strong relationship-building skills.
Positive and motivational leadership style.
Able to thrive in a fast-paced environment.
Passionate about delivering excellent customer outcomes.
Package & Benefits

Competitive salary dependent on experience.
Performance-related bonus scheme.
Annual salary reviews.
25 days holiday plus bank holidays.
Additional day off for your birthday.
Enhanced employer pension contribution.
Company sick pay.
Life assurance benefits.
Subsidised gym membership.
Employee Assistance Programme.
Ongoing training and development.
Clear career progression opportunities.
Modern Manchester City Centre offices.
Interested?

For a confidential discussion regarding this opportunity, please contact Jamie Davies at Time Recruitment Solutions, or apply today with your latest CV.

Time Recruitment Solutions - Proud to be the preferred recruitment partner for leading legal, professional services and commercial employers across the UK