We are looking for an experienced Asset & Configuration Coordinator to join a large-scale, complex technology and service environment during an important period of service transition and handback.
This role will provide additional capability across Asset, Configuration and wider Service Management functions, helping to maintain accurate asset and configuration data while supporting business-as-usual operations and transition activities.
Key Responsibilities
Maintain and improve Asset Registers, CMDBs and Configuration Management Systems
Manage asset and configuration records throughout the full lifecycle
Ensure the accuracy, integrity and quality of asset and configuration data
Support asset audits, reporting, stock management and disposals
Investigate and resolve discrepancies and historical data-quality issues
Develop and maintain procedures, processes and supporting documentation
Support governance and continual service improvement initiatives
Assist with service transition and handback activities, including process capture and knowledge transfer
Validate asset and configuration information ahead of transition and handover
Support the onboarding of new teams and help ensure continuity of service
Provide accurate configuration information to support Incident, Problem, Change, Release and Service Transition Management
Produce reporting and analysis for service, project and customer stakeholders
Support governance meetings, audits and customer reviews
Work closely with Service Delivery, Service Transition, Technical and Project teams, suppliers and customer stakeholders
Essential Skills & Experience
We are looking for someone with experience across:
Asset and Configuration Management
CMDB administration
ServiceNow, Service Manager or equivalent platforms
Advanced Microsoft Excel
Asset/configuration reporting and auditing
ITIL-aligned service management environments
Stakeholder and supplier management
Data analysis and reconciliation
Working within complex service delivery environments
Desirable Experience
ITIL Foundation or higher
Service transition or service handback programmes
Rail, transport, infrastructure or managed service environments
ISO 20000
Database administration
Customer governance and service reviews
About You
You will be highly organised and detail-oriented, with a strong focus on data accuracy and service quality. You should be comfortable working across multiple teams and priorities, proactively identifying issues and working collaboratively with technical, operational and customer stakeholders.
This is an excellent opportunity to join a complex, business-critical technology environment and play an important role in maintaining service resilience throughout a significant transition programme
Salary description
£300.00 - £400.00 per day