Service Advisor

Service Advisor – Westbury

Hours: Monday to Friday, 08:45 – 18:00
One in four Saturdays, 07:00 – 12:00
Full time, permanent

Earning Potential – Salary:
£29,000 per annum basic
Up to £32,000 OTE (including Saturday working and performance-related bonus)
Saturdays paid at 1.5x overtime rate

Overview
We're looking for a Service Advisor to join an award-winning team in Westbury. This is a proper customer-facing role with a commercial edge – you'll be maximising service bookings, managing workshop capacity, and keeping customers updated every step of the way. Our client is Motor Trader's Employer of the Year, an official Great Place to Work, and a UK Best Workplace for Wellbeing and Development. If you want a role with real structure, manufacturer training, and progression, this is it.

Key Responsibilities

Dealing with customers and ensuring satisfaction from start to finish

Utilising workshop loading and keeping it up to date

Regularly and proactively keeping customers updated on vehicle progress

Booking in vehicles – ensuring appointments suit both the customer and workshop capacity

Identifying customer requirements and supplying accurate, fully inclusive costing where possible

Producing accurate job cards, invoices, estimates, and related information

Providing customers with full explanations of work carried out – making the most of additional selling opportunities

Producing warranty job cards in line with manufacturer policies and procedures

Accurately recording all work requirements – retail, warranty, internal, and non-chargeable repairs

Liaising with the Parts Department to ensure parts availability

What You'll Need

Previous Service Advisor experience preferred but not essential – we will consider candidates with strong customer service and administration backgrounds

Exceptional customer service skills – you deliver the highest quality customer experience

A commercial mindset – you actively sell after-sales services and maximise workshop capacity

Strong communication skills – you're the link between customers, technicians, and parts

Organised and process-driven with strong attention to detail

You'll be a great fit if you're customer-focused, commercially minded, and want a stable role with a multi-accredited, high-retention employer.

Think you might be a good fit?
If you're customer-focused and organised, there's manufacturer training, progression opportunities, and a team that's been recognised as one of the best places to work in the UK.

Sound like you?
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)

Ref: INDCR