The successful candidate will play a key role in ensuring all warranty and R&M documentation, claims and parts returns are processed accurately, efficiently and in line with manufacturer procedures. You will work closely with service, parts, fleet and customer teams to support the smooth and compliant operation of the aftersales department.
Key Responsibilities:
* Interpret warranty and R&M claim details from job cards
* Generate and process repair invoices
* Ensure all claims are submitted and transmitted successfully to warranty and R&M providers
* Liaise with customers and fleet management companies to support invoice processing
* Identify parts for return or disposal and coordinate actions with the parts department
* Investigate rejected claims and resubmit where appropriate
* Participate in warranty and R&M audits
* Cost and invoice retail work for group service departments
* Process warranty/R&M credit payments
* Maintain exceptional customer service standards
* Ensure compliance with company policies, trade association requirements and statutory regulations
The ideal candidate will bring previous motor trade experience alongside a solid background in administration. They must demonstrate exceptional attention to detail and the ability to analyse and collate data to produce clear, accurate information. A strong commitment to delivering outstanding customer service is essential, as is a professional, enthusiastic and dedicated approach to work. The role requires someone who can excel under pressure, manage competing priorities and maintain a positive, can‑do attitude. Candidates should be self‑motivated, organised, numerate and confident using computer systems. Experience with Kerridge/Autoline is essential.
Applicants with prior Warranty or R&M claim experience will be at an advantage, as will those who have worked within a commercial vehicle environment.
In return the company offers a competitive salary, flexible start times, the opportunity to join an established automotive business, a varied position combining accounts, invoicing and service administration within a supportive team environment and opportunities to develop your skills.
Flexible start times are available, with the option to start between 6:00am and 9:30am, working eight hours per day.
Salary £30,000 - £42,000 Inc. bonus
Salary description
£30000.00 - £42000.00 per year