Workplace Experience Host

Workplace Experience Host

This is a rotational customer-facing role where exceptional service delivery and strong people skills are essential. You will perform a variety of workplace experience functions, helping to create a world-class first impression of the organisation while upholding CBRE Host values and delivering memorable experiences through moments that matter.

Role Summary:

Support the CBRE community on-boarding process, including new employee orientation, training, workflow assistance and first-day orientation as required
Uphold workplace etiquettes and maintain exceptional appearances in the reception area, conference rooms, café, internal floors, and other common areas. Proactively liaise with building and housekeeping services as needed
Reinforce culture and community in ways that forge connections between individuals and the organisation
Create moments of delight and care through memorable, anticipatory gestures and personalised human interactions
Start everyone's day with simple gestures and personal experiences that affirm a natural sense of belonging, elevate the workday and resonate long after departure
Provide a world-class, client-facing front of house service
Display a positive attitude, body language, and knowledge about the building and its surroundings
Promptly and efficiently respond to telephone calls in a welcoming and positive manner
Monitor reception inboxes and respond using correct email etiquette
Take and pass on accurate messages using multiple technologies including Email and Microsoft Teams
Respond to incoming emails, room requests, hospitality bookings, and other enquiries related to the building
Ensure reception and workplace areas are always clean, organised and welcoming
Liaise with Security and Maintenance teams regarding health and safety matters
Support visitors with visitor management requests
Send room booking and hospitality confirmations to building users
Manage client suite operations on a day-to-day basis using a concierge-style approach
Complete daily maintenance and cleaning checklists
Ensure IT equipment is operational and provide first-line AV support
Prepare and deliver hospitality services including tea, coffee and refreshments
Carry out room setups and breakdowns
Maintain stock levels and manage storage and pantry areas
Manage cloakroom facilities where required
Take ownership of office floors and surrounding areas to ensure an exceptional workplace experience
Carry out daily floor checks to ensure all areas are operational and ready for use
Collaborate with IT, Maintenance, Cleaning and Helpdesk teams to proactively identify and resolve issues
Manage stock control within copy hubs
Report health and safety observations
Complete weekly and monthly operational tasks
Support workplace users with requests and enquiries in a prompt and professional manner
Promote and uphold workplace standards including clear desk policy requirements
Monitor and respond to mailroom and events inboxes using correct email etiquette
Maintain stationery supplies and support courier and mail services in accordance with procedures
Process incoming and outgoing post and parcels
Utilise parcel lockers and notify building users as required
Support the planning, setup and breakdown of events
Liaise with Catering, Maintenance, Security and Cleaning teams to ensure event requirements are coordinated effectively
Maintain event records, forms and spreadsheets
Provide regular updates and reporting to management
Support and assist team members as required across all service areas

Experience Required:

Ability to comprehend and interpret instructions, correspondence and operational documentation
Strong communication skills with the ability to respond professionally to clients, colleagues and management
Ability to present information effectively to internal departments and employee groups
Intermediate Microsoft Office skills including Word, Excel, PowerPoint, Visio, SharePoint, OneNote and Outlook
Comfortable using new technologies, applications, databases, work order management systems, cloud technologies and mobile tools
Results-oriented with a passion for achieving goals and exceeding expectations
Customer-focused with the ability to build strong relationships and deliver excellent service
Ability to establish clear goals, take ownership and demonstrate accountability
Degree or qualifications at further education level preferred
Minimum 1-2 years' experience in Front Desk, Concierge, Hospitality, Room Management or Customer Service environments preferred