Location: Norfolk (Remote/Home-Based with Travel Across Territory)
Contract: Full-Time, Permanent
Hours: 40 hours per week, Monday to Friday, 8:30am - 5:00pm, with occasional weekend work
Role Overview
We are seeking an ambitious and customer-focused Territory Manager to manage and grow a portfolio of dental practices across Norfolk. This is a field-based role focused on building strong customer relationships, driving sales growth, delivering product demonstrations, and providing ongoing support to clinical customers.
The successful candidate will act as a trusted partner to dental professionals, identifying opportunities to increase revenue, supporting customers with product expertise, and ensuring an exceptional customer experience throughout the customer journey.
Key Responsibilities
Sales & Account Management
Manage and grow an established customer base across the Norfolk territory.
Achieve and exceed agreed sales targets and revenue objectives.
Develop and implement effective territory plans to maximise sales opportunities.
Identify, target, and secure new business opportunities within the dental sector.
Monitor competitor activity, market trends, and customer needs to drive commercial growth.
Customer Relationships & Clinical Support
Build and maintain strong relationships with dental professionals and practice teams.
Deliver product presentations, demonstrations, and educational sessions.
Provide customers with product updates, technical guidance, and clinical support where required.
Assist with surgery supervision and hands-on support to ensure customer confidence and successful outcomes.
Resolve customer queries and concerns promptly, professionally, and effectively.
Business Development
Generate new leads through networking, market research, referrals, and prospecting activities.
Present products and solutions to prospective customers.
Develop opportunities within existing accounts while identifying new customers across the territory.
Represent the business professionally at all customer interactions.
Training & Events
Support and deliver product training to customers.
Attend exhibitions, trade shows, industry events, and educational courses.
Build brand awareness and strengthen customer relationships through networking opportunities.
Reporting & Territory Planning
Maintain accurate records of customer activity using CRM systems.
Prepare and submit regular sales reports, forecasts, and territory updates.
Analyse territory performance and implement strategies for continuous improvement.
Work closely with internal teams to ensure a seamless customer experience and efficient order fulfilment.
About You
We're looking for someone who is commercially driven, self-motivated, and passionate about building long-term customer relationships.
You will be able to demonstrate:
Proven experience in Territory Sales, Account Management, Business Development, or a similar field-based sales role.
A strong track record of achieving and exceeding sales targets.
Excellent communication, presentation, and relationship-building skills.
The ability to manage multiple accounts and priorities effectively.
Strong problem-solving skills and a proactive approach to customer support.
Experience using CRM systems and Microsoft Office or Google Workspace.
A full UK driving licence and willingness to travel extensively throughout Norfolk.
Desirable
Experience within the dental, healthcare, medical device, or clinical sectors.
Knowledge of implant dentistry or dental products.
Previous experience delivering product training or clinical support.
What Success Looks Like
Achievement of territory sales and growth targets.
Strong, long-term relationships with key dental practices and clinicians.
Successful acquisition of new customers and expansion of existing accounts.
High levels of customer satisfaction and retention.
Effective territory planning and consistent pipeline growth.
Becoming a trusted advisor and first point of contact within the territory.
This is an excellent opportunity for a motivated sales professional who enjoys autonomy, relationship building, and driving growth within a rewarding and fast-paced environment.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Salary description
£30000.00 - £30000.00 per year