About the role
Our client is seeking a motivated, organised and experienced Field Care Supervisor to support the delivery of safe, effective, compliant and person-centred care across their home care service.
You will play a key role in assessing clients, reviewing care plans, monitoring care quality, supporting and developing staff, and ensuring compliance with regulatory standards. Working closely with the Care Team Manager, Registered Manager and Care Coordinator, you will provide practical, field-based support to clients and care staff while helping to maintain and improve our home care service quality.
The role involves regular travel to clients' homes across the service area, flexible working and participation in the on-call rota.
Key responsibilities as a Field Care Supervisor
Client Assessments & Care Planning
Conduct initial client assessments, risk assessments, care planning and regular reviews
Carry out client reviews, spot checks and observational assessments to monitor care quality
Ensure care plans remain person-centred, accurate and responsive to changing needs
Identify changes in clients' health, wellbeing or risks and escalate concerns appropriately
Support new care package implementations and liaise with clients, families, healthcare professionals and external agencies
Staff Supervision & Development
Support staff supervisions, appraisals, probation reviews, and competency assessments
Mentor, coach and support care staff to maintain high standards of care
Assist with staff induction, recruitment, training, and competency sign-off for new starters
Identify training needs, support specialist training where appropriate and promote ongoing professional development
Contribute to workforce planning and staff development initiatives
Quality, Compliance & Safeguarding
Promote safeguarding, health and safety, medication management and compliance with relevant regulations and company policies
Conduct quality audits, spot checks, and training compliance monitoring
Maintain accurate, timely and confidential care records using company systems
Respond to safeguarding concerns, incidents, and quality issues, escalating and reporting appropriately
Support complex or high-risk visits, inspection preparation, and continuous quality improvement
Operational & Administrative Support
Support the Care Coordinator with emergency staffing, sickness cover and short-notice rota changes
Respond to emergencies and unforeseen operational issues, providing direct care support when required Participate in the on-call rota every two weeks
Prepare reports and assist with invoicing, payroll administration, and accurate data management
Use care management software, Microsoft Office, and other digital systems effectively
Service Improvement
Identify opportunities to improve care quality, operational efficiency, induction and training processes
Support KPI monitoring, quality improvement projects and service development plans
Share feedback and observations from the field to inform management decisions
Attend mandatory and role-specific training to maintain professional competence
About the rewards:
As Field Care Supervisor you will work flexible hours which include participation in the on-call rota and occasional direct care support. There is on offer:
Salary of £29,178 per annum
Part of the On-Call Rota every two weeks - remunerated separately
28 days’ annual leave per year, including bank holidays
Blue Light Discount package
Mileage paid at 40p per mile
£250 Refer a Friend scheme
Company Pension Scheme
Essential Requirements
Level 3 Diploma/NVQ in Health & Social Care or working towards
At least three years' experience in health and social care, including experience at Senior Care Assistant level or above
Experience supervising, mentoring, or developing staff
Good understanding of person-centred care, safeguarding, medication management, health and safety and relevant care regulations
Excellent communication, interpersonal, organisational, and problem-solving skills
Ability to work independently and collaboratively, prioritise competing demands and manage multiple tasks
Experience maintaining confidential information and accurate documentation
Confidence using digital systems and care management software
Full driving licence and access to a vehicle for business use
Flexibility to meet service needs, including participation in the on-call rota
Must live close to either Ringwood or New Milton to apply
The Opportunity
This is an excellent opportunity for an experienced care professional looking to develop their supervisory career while making a positive difference to our home care service clients, supporting colleagues and helping deliver consistently high standards of care.
How to Apply
eRecruitSmart is advertising this role on behalf of the hiring company. By applying, your CV will be reviewed and forwarded to the hiring manager responsible for this vacancy.
You must have the right to work and currently reside in the UK, within a reasonable commute of the role. Only suitable applicants will be contacted. Please ensure your CV includes your full address and contact details, as applications without these cannot be considered.
We look forward to receiving your application
Salary description
£29178.00 - £29178.00 per year