Maintenance Operative

Facilities Management Operative

About the Role

As a Facilities Management Operative, you will play a key role in ensuring our occupied sites operate efficiently and safely while delivering an excellent customer experience. You will be the first point of contact for many facilities-related issues, working closely with employees, contractors, and the wider facilities team to maintain a high standard across the site.

This is a varied, hands-on role that requires a proactive approach, strong customer service skills, and pride in maintaining a safe and welcoming workplace.

Key Responsibilities

Facilities & Customer Support

Manage all incoming and outgoing site post.
Conduct contractor and visitor inductions and maintain accurate records.
Act as a key contact for facilities-related issues, ensuring queries are resolved efficiently.
Liaise with contractors and the wider facilities team to ensure reactive maintenance tasks are completed.
Represent the Facilities Management function on-site and deliver exceptional customer service.
Escalate building or service concerns to the client and management teams when required.
Carry out routine site inspections, identifying and reporting faults or issues.

General Building Maintenance

Basic cleaning of kitchen and washroom areas, including replenishing consumables and emptying bins.
Carry out minor repairs and maintenance tasks, including:
Tightening or replacing door handles, catches, and toilet seats.
Adjusting monitor arms and furniture fittings.
Minor fabric and building repairs.

Basic Electrical Tasks

Replace desktop fuses and lamps.
Check power supplies from sockets to workstations.
Inspect and reset distribution board breakers where appropriate.

Basic Plumbing Tasks

Isolate water supplies when required.
Unblock toilets, sinks, and urinals.
Tighten waste fittings.
Descale water boilers and related equipment.

Additional Duties

Make simple HVAC adjustments.
Assist with routine fire alarm testing.
Complete and update tasks logged through the CAFM system.
Undertake any other reasonable duties within the scope of the role.

About You

We're looking for someone who:

Takes pride in delivering excellent customer service.
Has a proactive, can-do attitude and strong problem-solving skills.
Is confident working independently and managing multiple tasks.
Maintains a professional manner and smart appearance at all times.
Works safely and responsibly within their level of competence.
Has experience in facilities, maintenance, building services, or a similar environment (preferred).

What You'll Bring

Strong communication and interpersonal skills.
Basic maintenance knowledge across building fabric, plumbing, and electrical systems.
Good attention to detail and organisational skills.
A positive, flexible, and team-oriented approach