Senior Sales Support Coordinator

The role
Be the person who keeps our sales desk running. Our LA Direct Solutions team supplies servers and IT hardware to brokers, resellers and traders across the UK, Ireland and beyond, and we need an experienced sales support professional to make sure every quote, order, shipment and invoice is right first time.
This is a senior role with real ownership. You'll check the sales team's warranty orders, cover colleagues when they're away and support our Head of Sales and Purchasing day to day – and with our training, you'll build up to owning server orders without a second check.
About us
LA Micro Group is an independent technology business and home to LA Direct Solutions and Bytestock. We're listed in the Sunday Times Best Places to Work 2025, and we reward long service with loyalty awards at 5, 10, 15 and 20 years.
What you'll do
Quotes, orders and invoicing
Break down approved quotes and send pricing to customers in their own currency
Issue formal quotations and pro forma invoices
Load customer orders, including server orders, and send confirmations and tracking
Prepare the correct invoicing for orders routed via Ireland and the US
Check and approve supplier invoices
Purchasing and stock
Place purchase orders with suppliers and chase delivery and tracking
Manage customer backorders so stock is ordered and allocated on time
Raise supplier GRNs and deal with returned stock, shipping it back or scrapping it as appropriate
Logistics, warranty and returns
Source pallet and freight quotes for Purchasing and the wider team
Book and manage inbound and outbound pallet shipments, and check carrier invoices against the quote
Register Dell warranties on server units
Check and clear the sales team's Dell warranty orders, escalating any issues
Raise and manage customer RMA tickets in Zendesk
Running the sales desk
Manage and distribute the sales inbox, and log and allocate new leads
Answer and direct incoming calls
Support the Head of Sales and Purchasing day to day, including managing their inbox and passing expense receipts and invoices to Finance
Cover orders across the sales team during holidays and absence
What you'll bring
Solid experience in sales support, sales administration, order processing or purchasing
Real accuracy – you catch the wrong part number, currency or delivery address before it costs anyone money
Confidence dealing with customers, suppliers and couriers by phone and email
The ability to run a busy shared inbox and competing priorities without losing the detail
Good Excel and Microsoft Office skills, and you pick up new business systems quickly
Availability Monday to Friday until 6:30pm (to expedite next day and global orders)
Useful, but not essential
IT hardware, technology or distribution experience – particularly servers
Microsoft Dynamics NAV (Navision), HubSpot or Zendesk
Multi-currency or cross-border quoting and invoicing
Booking freight and pallet shipments
What we'll teach you
You don't need to know our products or processes on day one. You'll get structured training in:
Our server range and how we load server orders, building to the point where you own them without a second check
Dell warranty registration and checking
Invoicing for orders routed via Ireland and the US
Our systems: Microsoft Dynamics NAV, HubSpot and Zendesk
What we offer
Salary £35,000 - £38,000pa
24 days' annual leave plus your birthday off, plus bank holidays, with the option to buy or sell up to 5 days a year
Company pension scheme
Private medical insurance and group life assurance
Long-service loyalty awards at 5, 10, 15 and 20 years
Salary sacrifice electric vehicle and cycle-to-work schemes
Hybrid working after probation, subject to business needs
Modern offices with free on-site parking
How to apply
Apply with your CV and a few lines on why this role suits you. Shortlisted candidates will have a short phone call, online clerical and admin psychometric tests, followed by an interview at our Bracknell office that includes a brief practical exercise.
If you need any adjustments to the application or interview process, just let us know.
Equal opportunities
LA Micro Group is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
You may have experience of Sales Administrator, Sales Coordinator, Sales Support Administrator, Sales & Purchasing Administrator, Sales Operations Administrator, Order Processor