Job Type: Full-time / 40 hours per week / Monday to Friday
About the Role
We are looking for an experienced and motivated Operations Supervisor to lead our workshop and operational teams, driving high standards of safety, productivity, quality and customer service.
This is a hands-on leadership role at the heart of our depot operation. You will be responsible for developing people, improving operational performance and ensuring our workshop, equipment and resources are managed efficiently to meet customer demands.
We’re looking for a proactive leader who can motivate teams, make effective decisions under pressure and build a culture of accountability, teamwork and continuous improvement. You will play a key role in driving operational excellence, promoting best practice and ensuring the depot operates safely, efficiently and profitably.
Key Responsibilities
Team Leadership & Development
Lead, coach and develop workshop and operational teams to achieve high levels of performance and engagement.
Set clear objectives, manage performance and identify training and development opportunities.
Promote a positive, safety-first culture focused on teamwork, professionalism and customer satisfaction.
Conduct team briefings, toolbox talks and regular one-to-one meetings.
Operational Performance & Continuous Improvement
Drive operational excellence through 5S workplace organisation, lean working principles and continuous improvement initiatives.
Monitor KPIs, identify performance gaps and implement effective improvement plans.
Optimise the use of labour, equipment and other resources to maximise productivity and profitability.
Ensure accurate workflow management and effective operational planning.
Maintain a clean, organised, safe and efficient workshop environment.
Workshop & Asset Management
Oversee daily workshop activities, prioritising and allocating work across engineering resources.
Ensure equipment inspections, servicing, repairs and maintenance are completed to the required standards.
Maintain effective parts allocation, stock control and inventory management.
Support stock audits and equipment verification activities.
Customer Service & Commercial Performance
Ensure customer requirements and enquiries are handled professionally and efficiently.
Work collaboratively with customers and internal teams to resolve operational issues.
Drive service excellence and customer satisfaction.
Monitor and maximise the recovery of damage charges, transport costs and fuel costs.
Support contract reviews and continuous improvement through lessons learned.
Health, Safety & Compliance
Champion a strong health and safety culture across the depot.
Ensure compliance with company procedures, relevant legislation and industry standards.
Carry out workplace inspections, risk assessments and safety audits.
Ensure incidents, near misses and safety concerns are reported, investigated and addressed appropriately.
Maintain required training, certification and competency standards.
About You
You will be an experienced operational leader with a strong background in workshop, engineering, mechanical plant or service operations. You will combine excellent people management skills with a practical, hands-on approach and a clear focus on delivering results.
You will have:
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Proven experience leading operational, workshop, engineering or service teams.
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Strong people management skills, with the ability to motivate, coach and develop others.
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A track record of improving operational performance and driving continuous improvement.
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Experience managing KPIs and working in a fast-paced environment with changing priorities.
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Excellent planning, organisation and resource management skills.
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Strong technical knowledge of pumps, pumping equipment or related mechanical plant.
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Effective problem-solving, decision-making and communication skills.
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Commercial awareness and a customer-focused mindset.
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Confidence using Microsoft Office and operational management systems.
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The ability to manage competing priorities while maintaining high standards of safety, quality and service.
Qualifications & Certifications
Essential:
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Full UK driving licence.
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SSSTS (Site Supervisor Safety Training Scheme).
Desirable:
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CSCS Card.
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IOSH Managing Safely.
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Confined Space Certification.
The Opportunity
This is an excellent opportunity for a driven and capable supervisor to make a real difference to operational performance, team development and customer service.
You will have the opportunity to lead a key operational function, implement improvements and help shape a high-performing, safety-conscious and customer-focused team.
How to Apply
If you have the leadership experience, technical knowledge and drive to deliver operational excellence, we’d like to hear from you.
Apply now to take the next step in your career as an Operations Supervisor
Salary description
£20.00 - £22.00 per hour