Are you passionate about delivering outstanding B2B customer service and keeping complex order processes running like clockwork? Do you thrive at the centre of sales, logistics, and operations—making things happen for customers every day?
We’re looking for a Sales Support Specialist to become the trusted first point of contact for our client's B2B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience.
The Role As a Sales Support Specialist, you’ll own the end-to-end order journey—from initial order processing through to delivery and aftersales support. You’ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally.
Order Management
Process customer orders accurately and on time
Monitor service failures, identify root causes, and suggest improvements
Support sales targets by maintaining high service levels
Place orders with supply chain partners when required
Keep customer portals accurate and up to date Customer Support
Handle daily enquiries and complaints via phone and email
Acknowledge and confirm orders clearly and promptly
Proactively advise customers of shortages, delays, and revised availability
Log, track, and resolve all customer queries efficiently Stock & Delivery Coordination
Liaise with Operations to gather stock data and share insights internally and externally
Support stock allocation and delivery planning with logistics partners
Ensure realistic lead times to meet deadlines and control costs Administration & Reporting
Maintain customer accounts and master data
Prepare reports on complaints and service performance
Support the Team Leader or Manager with administrative tasks Performance & Collaboration
Maintain an exceptional customer service level
Share weekly service updates with internal teams and customers
Communicate daily with customers on service-related matters
Collaborate cross-functionally and contribute to projects and performance reviews What We’re Looking For
Salary description
£35000.00 - £38000.00 per year