Customer Service Advisor

As a Customer Service Advisor, your day will revolve around helping customers with their queries and ensuring they have a smooth shopping experience. You'll play a vital role in maintaining customer satisfaction and supporting the overall success of the business.

Client Details

A leading business in their sector, our client is looking for an experienced Customer Service Advisor to join their Nottingham team.

Description

Deliver empathetic, high‑quality support across multi-channels, phone, email etc.
Supporting high volume customer contact, i.e. 50 calls per day.
Understand customer needs and provide clear, confident solutions.
Take ownership of queries and resolve issues efficiently.
Meet KPIs while keeping customer outcomes at the heart of every interaction.
Use de‑escalation techniques to manage challenging conversations.Please note: this role will be fully office based and includes different working patterns between 08:30am - 18:30pm across Mon - Sun, for example, 08:45am - 17:00pm.

You will enjoy two full weekends off in the month.

Profile

A successful Customer Service Advisor should have:

Previous experience in a customer service role, i.e. contact centre, retail or hospitality.
Strong communication skills to interact effectively with customers.
A proactive approach to problem-solving and a genuine desire to help others.
A positive attitude and a focus on delivering excellent customer service.
Can commit to an immediate start fixed term contract.Please note: Due to the urgent nature of this vacancy, we can only consider applications from candidates who are available to start immediately or within a short notice period.

Job Offer

Immediate start.
£25,652.88 salary on offer.
Central city centre office, close to public transport links.
Possibility for extension