In this pivotal role, you will be responsible for overseeing the smooth running of our client's group and sales operations, ensuring seamless collaboration, streamlined processes, and a customer-centric approach.
You will lead and motivate staff, monitor team performance, and ensure operational procedures are followed consistently. Acting as a key link between management and frontline teams, supporting business objectives through effective coordination, problem-solving, and strategic decision-making.
As the Group and Sales Operations Supervisor, you will:
* Manage and coordinate the day-to-day operations of our client's group operational team, ensuring efficient workflows and maintaining exceptional service standards.
* Provide hands-on coaching and mentoring to your team, fostering a positive and productive work environment.
* Ensure a high level of attention to detail across the entire booking process, from initial quotation to post-travel follow-up
* Ensure all bookings and reservations are accurately entered and maintained in Tourplan NX
* Issue invoices to clients in line with agreed payment terms
* Attend company familiarisation (FAM) trips and supplier events to maintain up-to-date industry knowledge
To thrive in this role, you will need to possess:
* Previous experience in the travel industry is required.
* Significant experience in a group operations supervisory role with knoweldge of the CRM Tourplan.
* Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into actionable strategies.
* Excellent communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels.
* A proven track record of successfully leading and motivating teams, with a focus on fostering a collaborative and high-performing work culture.
Interested?
If you have the right DMC experience, Tourplan knowledge and client management skills, we’d love to hear from you.
Contact Antella Travel Recruitment for a confidential discussion.
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Salary description
£43000.00 - £46000.00 per year