Working as part of a busy team, you’ll play an important role in ensuring customers receive an excellent service, schedules run smoothly and queries are handled efficiently. From providing customer updates to helping resolve complaints, you’ll have the opportunity to make a real difference to the customer experience.
This is much more than a standard customer service position. You’ll work closely with customers, colleagues and external partners, gaining valuable experience in coordination, planning and day-to-day operations. For someone with the right attitude and ambition, there is plenty of scope to grow into the role and take on greater responsibility over time.
What’s on Offer?
£27,000–£30,000 salary, depending on experience.
Full-time, permanent position.
Monday to Friday working hours.
Company pension.
On-site parking.
Training and development opportunities.
The chance to broaden your skills across customer service, coordination and planning.
Genuine opportunities for long-term career progression.
Key Responsibilities
Act as a key point of contact for customers, responding to enquiries and providing updates on outstanding orders and deliveries.
Monitor service performance, identify potential delays and work with relevant teams to find solutions.
Liaise with customers, colleagues and external partners to resolve queries and occasional complaints professionally.
Coordinate daily schedules and respond to changing requirements.
Support the wider team with operational queries and day-to-day coordination.
Take ownership of customer issues, following them through to resolution and escalating more complex matters when needed.
Maintain accurate records, update internal systems and ensure relevant paperwork is completed.
Work collaboratively with colleagues to improve efficiency and maintain excellent service standards.
Skills, Experience and Requirements
Previous experience in customer service, administration, coordination or a similar role would be beneficial.
Excellent communication and relationship-building skills.
A proactive, solutions-focused approach with the confidence to use your initiative.
Strong organisational skills and the ability to manage competing priorities.
Good attention to detail and confidence using computer systems.
The ability to remain calm and work effectively in a fast-paced environment.
A willingness to learn, develop and take on additional responsibilities.
A full UK driving licence.
Our Ideal Candidate
We’re looking for someone who takes pride in delivering great customer service and enjoys being at the heart of a busy operation. You’ll be organised, approachable and naturally proactive, with the confidence to communicate with different people, resolve queries and see things through to completion. Previous industry experience is beneficial, but a positive attitude, strong communication skills and a willingness to learn are just as important.
How to Apply
If you’re looking for a role where you can make a difference, develop new skills and build a long-term career, we’d love to hear from you. Apply today to find out more.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Salary description
£27000.00 - £30000.00 per year