Rate: £450 candidate rate
Location: London / Corsham
Working arrangement: Hybrid, with occasional travel to London/Corsham
IR35 status: Inside IR35
Clearance: SC Clearance required
Your new company
You'll be working on digital products and services within a secure, highly regulated environment. The role supports the design and delivery of user-centred digital services across Power Platform, ServiceNow and other enterprise digital solutions.
Your new role
As a UX/UI Designer & User Researcher, you'll be responsible for ensuring digital products and services are user-centred, intuitive, accessible and aligned with business outcomes.
This is a blended role covering user research, UX and UI design, giving you the opportunity to take insights from research through to wireframes, prototypes and high-fidelity designs.
You'll collaborate with business stakeholders, developers, architects, business analysts and end users to understand needs, test assumptions and design solutions that balance user experience, business objectives and technical constraints.
Key responsibilitiesUser Research
Plan and conduct user interviews, workshops, surveys, observation sessions and usability testing.
Create user personas, user journeys, empathy maps and service blueprints.
Identify user pain points, opportunities and unmet needs.
Analyse qualitative and quantitative data to produce actionable insights.
Present research findings and recommendations clearly and effectively to stakeholders.
UX Design
Create user flows, wireframes, prototypes and interaction designs.
Define intuitive navigation structures and user journeys.
Design solutions that reduce complexity and improve task completion.
Apply User-Centred Design principles throughout the product lifecycle.
Validate designs through user testing and iterative feedback.
UI Design
Produce high-fidelity UI designs and supporting design assets.
Ensure consistency with relevant branding, design systems and accessibility standards.
Create responsive designs for desktop and mobile experiences.
Work closely with development teams throughout implementation to maintain design quality.
Identify opportunities to improve products, services and user adoption.
What you'll need to succeedEssential skills and experience
Experience across UX design, UI design and user research.
Strong understanding of User-Centred Design (UCD) principles.
Experience designing digital products, applications or services.
Ability to create user journeys, wireframes and interactive prototypes.
Experience conducting user interviews, workshops and usability testing.
Strong stakeholder management and workshop facilitation skills.
Excellent communication and presentation skills.
Experience using Figma.
MOD SC Clearance.
Desirable skills and experience
Experience within Government, Defence or other highly regulated environments.
Experience with Power Platform, ServiceNow or enterprise applications.
Knowledge of GDS Service Standard and accessibility requirements.
Understanding of Service Design and Business Analysis practices.
Experience working within Agile delivery teams.
What you'll get in return
Rate: £450 candidate rate
IR35: Inside IR35
Hybrid working, with occasional travel to London/Corsham
Contract length: To confirm
Opportunity to work across user research, UX and UI within digital services.
This role requires additional vetting, which means the onboarding process can take longer than the usual process.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£450.00 - £450.00 per day