Hire Desk Controller

Job Title: Hire Controller

Location: Portchester, Hampshire

Job Type: Permanent, Monday – Friday, 8:00am – 5:30pm

Overview:

A new opportunity for a Hire Controller to join a prominent company that provides a wide range of services including powered access, telescopic handler rental, machinery sales, contract hire options and specialized training programs.

Our client is a leader in equipment hire and is currently undergoing remarkable growth. As a Hire Controller, you will be supporting the depot manager and working close with the sales team, completing hire transactions, and following up with admin duties.

What do I need?

* Prior experience working on the Hire Desks within a plant, powered access or similar environment

* Ability to prioritize tasks and adjust schedules as needed.

* Excellent verbal and written communication skills.

* Proficiency in IT systems, including Excel, Word, and Outlook.

Responsibilities:

* Provide a professional and customer-focused service, responding promptly to customer enquiries and managing orders.

* Produce hire quotations and identify the most suitable equipment to meet each customer's requirements.

* Oversee customer orders to ensure equipment is available and deliveries are completed on time and to the required standard.

* Monitor equipment availability.

* Complete and maintain all relevant hire administration and documentation accurately.

* Negotiate hire rates with customers and suppliers while actively managing and following up on quotations.

* Work closely with internal teams to ensure customer requirements are communicated and delivered effectively.

* Build strong customer relationships by understanding their needs and identifying opportunities to provide additional support or services.

* Build strong product knowledge to confidently advise customers on equipment and services best suited to their requirements.

The following is desirable:

* Previous experience within the hire industry is preferred