Main Responsibilities
To manage customer technical queries, supplier approvals, product specifications, customer and internal complaints, and support the maintenance of the company’s BRCGS accreditation and compliance systems.
Key Duties
* Respond to customer technical queries and questionnaires, including maintaining online customer systems.
* Obtain and maintain supplier specifications and product samples, ensuring records are updated in Sage and the company specification system.
* Manage key supplier approvals and accreditations.
* Handle customer and internal complaints, ensuring investigations, corrective actions and records are completed and maintained.
* Coordinate customer Certificates of Analysis (COAs) and Certificates of Conformity (COCs), ensuring accurate record-keeping.
* Support customer and supplier visits, product trials and other technical requirements.
* Assist with BRCGS compliance, including audits, training, management reviews, maintaining procedures and supporting certification.
* Ensure the Sedex system and relevant compliance records are kept up to date.
Please send us your CV
Salary description
£40000.00 - £40000.00 per year