Key Responsibilities
Respond to customer enquiries by telephone and email in a professional and friendly manner.
Process customer orders and requests accurately and efficiently.
Provide updates to customers regarding orders, deliveries and queries.
Handle incoming calls and direct enquiries to the appropriate department when required.
Enter and maintain accurate customer and order information on internal systems.
Liaise with internal teams, including sales, logistics and operations, to resolve customer queries.
Investigate and resolve customer issues promptly and professionally.
Maintain accurate records and complete general administrative duties.The successful candidate will ideally have:
Previous experience in customer service, administration or a similar office-based role.
Excellent communication skills, both written and verbal.
A friendly, professional and helpful approach when dealing with customers.
Strong attention to detail and excellent organisational skills.
Good IT skills, including confidence using Microsoft Office and computer-based systems.Please do apply below with a CV if this seems of interest.
Vibe Recruit is acting as an Employment Business in relation to this vacancy
Salary description
£13.05 - £13.05 per hour