Salary: £28,000-£30,000 DOE
Hours: Full-time, Monday-Friday (8:00am-4:00pm or 8:30am-4:30pm) 37.5 hours per week
Contract: Temporary to Permanent Opportunity
Start Date: Immediate Start Available
Interview Dates: Week Commencing 2nd November
Location: Houghton le Spring, free on-site parking
Join a Growing Team Within the Education Sector
Are you an organised, proactive administrator who enjoys helping customers and keeping processes running smoothly? We're recruiting on behalf of a growing organisation within the education sector for a Onboarding & Support Administrator to join their Operations Team.
This is a varied and rewarding role where you'll support customers from their initial enquiry through to onboarding and ongoing support, ensuring they receive a professional, friendly and efficient service throughout their journey.
This position is likely to transition into a permanent contract, and applicants must be available to commence work initially on a temporary contract with an immediate start.
About the Role
As a Customer Onboarding & Support Administrator, you'll play a key role in ensuring customers have a smooth and positive experience from the outset. Working closely with the Operations Manager and wider team, you'll coordinate onboarding activities, manage customer communications, maintain CRM records and provide general administrative support. You'll be the first point of contact for many customers and help ensure all actions are completed accurately and on time.
Key Responsibilities: Customer Onboarding & Customer Support
Coordinate the customer onboarding process, ensuring records, documentation and tracking systems are maintained accurately.
Monitor onboarding progress, follow up outstanding actions and keep customers informed throughout their journey.
Liaise with customers and internal teams to gather information, coordinate requirements and ensure actions are completed.
Identify and escalate onboarding delays, issues or risks where appropriate.
Respond to customer enquiries via telephone and email, providing a professional, friendly and responsive service.
Resolve general enquiries and direct specialist or technical queries to the appropriate team member.
Build and maintain positive customer relationships through regular communication and support.Administration & Coordination
Maintain and update CRM systems, databases and customer records.
Accurately record customer interactions, actions and outcomes.
Coordinate multiple tasks and priorities simultaneously while meeting deadlines.
Support reporting, documentation and general operational administration.
Ensure records are maintained accurately, securely and confidentially.Essential Requirements
Previous experience in an administration, customer service or customer support role.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Experience maintaining accurate records and databases.
Good IT skills, including Microsoft Outlook, Word and Excel.
Ability to manage multiple tasks and priorities effectively.
Professional and confident telephone manner.
A proactive approach and positive attitude.Desirable
Experience working within the education sector, schools, academies or Multi-Academy Trusts.
Experience using CRM systems.
Experience coordinating customer onboarding processes.
Experience within a software, technology, professional services or support environment.
Experience managing multiple customers, projects or workstreams simultaneously.What's on Offer?
Salary of £28,000-£30,000 per annum.
Full-time Monday-Friday hours.
Immediate start available.
Temp-to-perm opportunity.
Friendly and supportive working environment.
Varied role with a mix of customer interaction and administration.
Opportunity to join a growing organisation within the education sector.
Long-term career development opportunities for the right candidate.Apply Today
If you're a highly organised administrator who enjoys delivering excellent customer service, supporting customers and keeping processes on track, we'd love to hear from you.
Apply today for immediate consideration.
Due to the high volume of applications we receive, we are unable to provide individual feedback. If you have not been contacted within 5 working days of submitting your application, please assume that on this occasion your application has been unsuccessful. If you require any reasonable adjustments during the recruitment process, please let us know.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Salary description
£28000.00 - £30000.00 per year