You’ll support the Registered Manager in running in running all services for Domiciliary, Live-In Care, Supported Living and Children's Care, safely, effectively and in line with CQC regulations and commissioner contracts.
This is a hands-on leadership role. You will oversee referral intake and service set-up, lead and develop the office and care teams, carry out assessments and reviews, drive compliance and quality, and deputise for the Registered Manager in their absence. You will understand the differences between our services – from safeguarding children to matching live-in carers – and make sure each is delivered to the standard people and commissioners expect
⭐ Key Responsibilities:
* Support the Registered Manager in daily service operations
* Oversee smooth intake and coordination of new referrals
* Conduct assessments, reviews, and ensure care plans are current
* Supervise and mentor care staff and care coordinators
* Support recruitment, induction, and ongoing staff training
* Handle rota planning, absence management, and HR issues
* Ensure compliance with CQC standards and internal policies
* Contribute to audits, service improvements, and change initiatives
* Communicate effectively with service users, families, staff, and external professionals
* Participate in the on-call rota, providing out-of-hours support
✅ Requirements:
* Minimum 2 years’ experience in a senior or management role in domiciliary care
* Strong understanding of CQC regulations and best practice standards
* Proven leadership, communication, and problem-solving skills
* Able to multitask in a high-pressure, fast-moving environment
* Confident using IT systems (Microsoft Office essential)
* Full UK driving licence and access to a vehicle
🌟 Desirable:
* NVQ Level 4 or 5 in Health & Social Care (or willingness to work towards)
* Experience with care management systems (e.g. PASS, Care Planner)
* Knowledge of local authority commissioning processes
Salary description
£32000.00 - £35000.00 per year