Working closely with the Sales and Operations teams, you will play a pivotal role in ensuring orders are processed efficiently, customers are kept informed, and projects progress smoothly from initial handover to completion. This role combines the detail and organisation of sales administration with the coordination and customer engagement aspects of project management.
Key Responsibilities
* Manage a portfolio of customer accounts and day-to-day enquiries.
* Prepare, manage and follow up quotations.
* Coordinate projects from order through to completion.
* Liaise with internal departments to ensure customer requirements and deadlines are met.
* Provide customers with accurate and timely project updates.
* Maintain accurate CRM and MIS records.
* Manage customer queries and ensure issues are resolved promptly.
* Identify opportunities for repeat business and account development.
* Ensure customer specifications and project information are clearly communicated internally.
* Maintain commercial awareness when managing costs, specifications and customer expectations.
* Build and maintain strong relationships with customers and internal teams.
About You
* Previous experience within Sales Administration, Internal Sales, Customer Service, Account Management or Project Coordination.
* Must have previous experience in large format print, signage, graphics, exhibition or manufacturing
* Strong administrative and organisational skills with excellent attention to detail.
* Confident managing multiple orders, projects and priorities simultaneously.
* Customer-focused with a professional and proactive approach.
* Excellent communication skills and the ability to build strong working relationships.
* Comfortable working in a fast-paced environment and meeting deadlines.
* Experience using CRM systems and Microsoft Office packages.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview
Salary description
£30000.00 - £35000.00 per year