Join our team as a Maintenance Controller, coordinating reactive maintenance works and ensuring excellent service delivery to our clients.
Key Responsibilities
* Manage incoming client enquiries, log maintenance requests and provide updates on ongoing jobs.
* Schedule and allocate work to engineers and subcontractors, ensuring SLA response times are met.
* Coordinate appointments, access arrangements and engineer diaries.
* Prepare and submit permits to work and RAMS where required.
* Maintain accurate records across CAFM systems and client portals.
* Review engineer paperwork, timesheets and completion reports, ensuring jobs are closed out efficiently.
* Order and track materials, liaising with the procurement team as required.
* Participate in the out-of-hours on-call rota (approximately 1 week in 6).
Skills & Experience
Essential
* Experience in a maintenance coordination, scheduling or labour control role.
* Strong planning, organisation and prioritisation skills.
* Excellent communication and customer service skills.
* Good IT skills, including Microsoft Excel.
* Ability to work effectively within a fast-paced team environment.
* Willingness to participate in the out-of-hours on-call rota.
Desirable
* Experience using CAFM systems.
* Knowledge of permits to work, RAMS and SLA response times.
What We Offer
* Competitive salary and benefits package.
* Full training on CAFM systems, including Job Logic.
* Career development and progression opportunities.
* Supportive and collaborative team environment.
* Opportunity to join an established business with over 30 years' industry experience
Salary description
£35000.00 - £37000.00 per year