Birmingham - Hybrid (2 days WFH)
£40,000 - £45,000 | Permanent
VIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you'll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments.
The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements.
Key Responsibilities
Act as a key 3rd Line escalation point for the support team
Own complex technical issues and major incidents
Troubleshoot and support customer Microsoft environments
Support Microsoft 365, Entra ID, Intune, Exchange Online and Windows
Provide technical guidance and support to L1 and L2 engineers
Build strong relationships with customers and act as a senior technical contact
Get involved in projects, migrations and technical improvements
Identify opportunities for automation and improvements across customer environments
Key Requirements
5+ years' experience within an MSP or similar IT support environment, with strong L2/L3 experience
Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune
Good knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewalls
Experience supporting multiple customer environments
Strong troubleshooting and problem-solving skills
Experience working with PSA/RMM tools and SLA-driven support environments
Confident communicating directly with customers and supporting less experienced engineers
Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous
PowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficial
A genuine interest in developing technically and taking on greater responsibility
Apply now to speak with VIQU IT in confidence, or reach out to Belle Hegarty via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment
Salary description
£40000.00 - £45000.00 per year