Contract Manager

Contract Manager – FM Service Provider – West London – £85,000 per annum

Are you an experienced Hard Services Contract Manager looking to take ownership of a high-profile commercial portfolio in West London?

CBW is recruiting for an experienced Contract Manager to join a leading FM service provider, taking responsibility for the hard FM delivery across a small portfolio of prestigious commercial buildings in West London, all located within easy walking distance of one another. The successful candidate will lead a dedicated on-site team consisting of engineers, supervisors and administrative support, taking overall responsibility for engineering performance, compliance, client relationships, financial management and the day-to-day delivery of the contract. With multiple buildings, a busy commercial environment and a highly professional client base, this role would suit an established Contract Manager who enjoys being visible on site, technically involved and commercially accountable, while developing a strong relationship with the client.

Hours of Work

Monday to Friday – 08:00 to 17:00

Key Duties & Responsibilities

Report directly to the Operations Manager and take overall responsibility for the day-to-day delivery of the contract.
Lead and manage the on-site engineering, supervisory and administrative teams across the portfolio.
Oversee all planned preventative and reactive maintenance, ensuring high standards of service delivery across each building.
Manage contract KPIs and SLAs, ensuring performance targets are consistently achieved.
Act as a key point of contact for the client, developing strong relationships and maintaining a visible presence across the portfolio.
Take ownership of health, safety, environmental and statutory compliance across the contract.
Plan and coordinate building shutdowns, major maintenance activities and complex client projects.
Manage specialist subcontractors and ensure works are completed safely and to the required standard.
Oversee and maintain the permit-to-work system.
Provide technical guidance and support to supervisors, engineers and the client.
Lead recruitment, onboarding, development and performance management of the site team.
Conduct annual appraisals and support the continued development of team members.
Manage contract reporting and provide clear updates on operational and technical performance.
Maintain responsibility for budgets, P&L and overall financial performance.
Identify opportunities for additional works and contract growth while continuing to improve the client experience.
Attend and lead client meetings, providing operational, technical and commercial updates.
Ensure company quality procedures and standards are maintained throughout the contract.Requirements

Recognised Electrical or Mechanical engineering qualification – City & Guilds, HNC, HND or equivalent/higher.
Previous experience managing Hard FM services within a large commercial building or multi-building estate.
Proven experience managing engineering teams, supervisors and specialist subcontractors.
Strong technical knowledge of commercial building services and maintenance.
Previous responsibility for KPIs, SLAs, compliance, budgets and P&L.
Strong client-facing skills with the confidence to build relationships with senior stakeholders.
Excellent leadership, communication and organisational skills.
Ability to manage and prioritise a varied and demanding workload.This is a fantastic opportunity for an experienced Contract Manager to take ownership of a prestigious West London commercial portfolio, leading an established engineering operation within a modern and fast-paced environment.

Please send your CV to Katie at CBW Staffing Solutions for more information