Junior IT Desktop Support

Description

The Role

Are you passionate about technology, enjoy solving problems and looking for an opportunity to kick-start your career in IT?

We're looking for an enthusiastic and motivated team player to join our friendly IT team at Barfoots.

This is a fantastic entry-level opportunity to gain hands-on experience in a busy, multi-site business. Working alongside experienced IT professionals, you'll provide day-to-day technical support to colleagues, help maintain our IT systems and equipment, and develop valuable skills across a range of technologies.

Whether you're leaving education, have recently completed an IT qualification or are looking to take your first steps into the industry, we'd love to hear from you

Key Responsibilities

* Provide first-line IT support to colleagues via telephone, remotely and in person

* Answer incoming IT support calls, logging and managing requests through the IT Helpdesk

* Keep the Helpdesk and users updated on the progress of support requests

* Assist diagnosing hardware, software & general IT issues, coordinating repairs where necessary

* Set up, install and configure laptops, PCs, mobile devices and other IT equipment

* Support routine maintenance, software updates and system checks

* Assist with user account administration, password resets and access permissions

* Liaise with external IT providers when additional technical support is required

* Maintain accurate records of support activities, actions taken and time spent

* Assist with IT training and guidance for colleagues

* Support the wider IT team with system upgrades, projects and improvements

NO AGENCIES PLEASE

Requirements

Required Knowledge/Experience:

What We're Looking For

We're more interested in your enthusiasm, attitude and potential than extensive experience.

Ideally, you'll have:

* GCSEs or equivalent, preferably including English, Maths and IT

* An IT-related qualification (A Level, BTEC, T Level or equivalent) would be an advantage

* Basic knowledge of Microsoft Windows, Microsoft 365 and computer hardware

* A genuine interest in IT, technology and troubleshooting

* Good communication and customer service skills

* A logical approach to problem-solving and good attention to detail

* A positive attitude, willingness to learn and ability to work as part of a team

Required Knowledge/Experience:

* Microsoft Windows 10/11 Operating System

* Microsoft Office Applications

* Desktop PC and Laptop Hardware

* Anti-Virus Technologies

* Cloud technologies

* Apple mobile devices

* General understanding of wireless technology

* UK Driving Licence

Training & Development

At Barfoots, we are committed to continuous improvement and endeavour to support internal progression & development opportunities wherever possible. Our Silver Investors in People award status is testament to our dedication towards continuously improvement learning and progression opportunities for all.

Benefits

Why Work for Barfoots?

● Investors In People Silver Award status

● Company pension scheme

● Life Assurance

● 24/7 On line GP access

● Employee Assistance Program

● Benefits Platform

● Development opportunities

● Discounted leisure membership

● Discounted vegetable box scheme

● Cycle to work scheme

● Free onsite parking

● Approved training centre for Highfield qualifications

● Rapidly growing company

● Committed to Sustainability