Services Solutions Consultant

Job title: Service Solutions Consultant

Location: Reading or Nottingham (Hybrid)

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

We’re looking for a personable and confident Service Solutions Consultant with a background in IT services who is keen to develop their career in a customer-facing, pre-sales role. Working alongside Solution Architects, Sales and Service Delivery teams, you’ll help develop managed service solutions, prepare quotations and proposals, support tender responses and present service offerings to customers.

At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology while creating a workplace where people can grow, belong and do their best work. If you're looking for a role where your contribution matters, we'd love to hear from you.

Technology powers everything we do. Join a team that embraces innovation, solves complex challenges and helps customers achieve more through technology. Whether you're supporting users, delivering projects, designing solutions or driving transformation, you'll have the opportunity to make a real impact while developing your skills alongside talented colleagues.

Together, we turn ambition into achievement.

What you’ll be doing: Service Solutions Consultant

Participate in customer meetings, confidently presenting and explaining managed and professional service offerings.
Lead initial customer discovery discussions, asking the right questions to understand requirements, challenges and priorities.
Translate customer needs into practical service solutions that align with the organisation’s capabilities.
Prepare quotations, proposals and responses to Requests for Information (RFIs) and Requests for Proposals (RFPs).
Work collaboratively with Solution Architects, Sales, Account Management and technical specialists on customer opportunities.
Coordinate internal contributions to proposals, ensuring responses are accurate, consistent and delivered within deadlines.
Support pricing activities, ensuring proposed services are commercially sound and deliverable.
Maintain accurate documentation of requirements, assumptions, scope and customer commitments.
Build your knowledge of managed services, service design and pre-sales, with opportunities to take on greater responsibility over time.
What we’re looking for: Service Solutions Consultant

Experience in an IT support, infrastructure, service delivery, service management or related technical role.
A good understanding of how IT support and managed services are delivered.
Confidence communicating with customers, building relationships and presenting information clearly.
A personable approach, with the ability to engage both technical and non-technical stakeholders.
Strong written communication skills and attention to detail.
Good organisational skills, with the ability to manage multiple priorities and meet deadlines.
Commercial awareness and an understanding of the importance of delivering practical, cost-effective solutions.
A proactive attitude and a genuine interest in developing your career within pre-sales and service solutions.
We’re particularly interested in hearing from people who have developed their technical or operational IT experience and are now looking to move into a customer-facing role.

You might currently be working in 2nd or 3rd line support, service delivery, service management, infrastructure support or a similar IT services position.

Experience with quotations, proposals, tenders, ITIL or managed service providers would be advantageous, but a background as a Solution Architect is not required.

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.

Keywords: service management, IT support engineer, service delivery, IT service manager, Junior Solutions Architect, pre sales, technical support, ITIL, service desk, 2nd line support, 3rd line support